Service Representative Call Center

Barbara A. Jessmon

Self-motivated, results-driven sales/customer service representative seeking a challenging sales/customer service position where my extensive experience in cultivating and maintaining customer relationships will benefit a growth-oriented company.

Summary of Qualifications:

Over thirteen (13) years’ experience working in a fast paced and challenging call center environment utilizing MS Office, Datatel multi-line phone system as well as Domains, Web Hosting, Email Marketing, Search Engine Visibility, As well as specialty products such as Microsoft Office 365

Excellent verbal and written skills; resulting in award winning customer service in a customer-attentive environment.

Established a proven track record in cultivating and securing sales in a challenging sales environment.

Proven track record of meeting and exceeding sales objectives through targeted prospecting and follow-up.

Extensive experience in handling outbound and incoming telephone calls.

Proven track record of building and maintaining client relationships through customer satisfaction.

Trustworthy when working with sensitive and private customer information.

Demonstrated excellent planning and organizational skills.

Computer skills including MS Word, Excel, Quick Books, Domains. Web Hosting, Email Marketing, Search Engine Visibility, As well as specialty products such as Microsoft Office 365, Salesforce

Accomplishments:

Earned employee of the month twice in 2010.

Consistently within the top 10% for customer satisfaction and sales upgrades in a 3000+ employee call center.

Earned six (6) awards in 2011 for high-ranking metrics

One of five employees chosen to spearhead Centurion Coaching a specialized training to assist coworkers to improve their

performance through mentoring and individualized training which resulted in an overall increase in employee metrics.

in 2012 as well 3013 at American Express I was ranked in the top 5% of my peers for metrics allowing me the privilege to

make my own schedule in the 2012 and 2013 shift bids.

Professional Background:

2016 to Current DMB Financial

Client Services Representative

Work directly with clients to build rapport and take responsibility for leading and supporting our clients through our program.

Maintain communication with clients via inbound and outbound phone calls and regular email communication.

Keep each client’s file up to date and reflective of their most recent activity and interactions with myself and company.

2014 to 2016 GoDaddy, Gilbert, Arizona

Customer Development and Sales Representative

Worked as a small business consultant making outbound calls to current and new GoDaddy customers to ensure their business has a stable and growing online presence.

Consulted with my customers to ensure that all the products and services they currently have are the most efficient products.

Asked probing questions about their business to make product recommendations based on their current needs so they can save time and money.

Provided some technical support when needed.

Knowledge base included domains, web hosting, email marketing, search engine visibility; and specialty products including Microsoft Office 365.

2012 to 2014 American Express, Phoenix, AZ

Multinational Financial Services Corporation- Customer Care Professional, Relationship Care Tier 2

Serviced American Express' Australian and New Zealand consumer and small business customers.

Helped ensure extraordinary customer experience through prompt and accurate responses to customer inquiries, value generation to increase customer loyalty

Evaluated and analyzed account information.

Recommended tailored solutions to the card member, which included relevant products, services and membership privileges.

2009 to 2012 American Express, Phoenix, AZ-

Multinational Financial Services Corporation- Customer Care Professional, Relationship Care for Small Business Owners

Hired as a Customer Care Professional and quickly established myself as an integral part of the American Express team as evidenced by earning numerous awards for overall customer satisfaction and sales. One of five employees chosen to mentor and train coworkers.

Grew small business customer relationships with a proven success rate as evidenced by ranking within the top 10% in a 3000+ employee call center.

Provided customer education regarding pertinent products, services and membership privileges, including suggesting credit card upgrades that better suit their business model.

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