Account Manager Appraiser
Resume:
Serene Webb
***********@*****.***
EMPLOYMENT:
*/**** – Present
Insurance Analyst - Civic Financial Services, LLC, Redondo Beach, CA
• Responsible for reviewing all submitted insurance documents to assure that they meet all of Civic’s requirements.
• Responsible for collecting any outstanding documentation with regards to Homeowners Insurance, Master insurance policies (for condominiums), and Liability insurance if construction was to be performed.
• Worked closely in collaboration with Civic’s sales team and insurance agents to make corrections and amendments as needed.
11/2015 – 9/2021
Valuations Coordinator - Civic Financial Services, LLC, Redondo Beach, CA
• Managed the ordering of all inspections for interiors of properties for potential Civic loans.
• Collaborated with Civic Appraisers to assign completed inspection reports for review.
• Processed individual property Rent ranges, documenting potential rental amounts.
• Acted as a liaison between the Civic Sales team and the appraisal management company in assisting with the coordination of inspection dates and times.
• Responsible for requesting post disaster inspections after extreme weather and/or other natural disasters. 12/2014 – 11/2015
Status Coordinator - Trimavin, Santa Ana, CA
• Provided communication of all updates and milestones reached to clients on the progress of each appraisal order.
• Assisted each appraiser in scheduling inspections with borrowers/points of contact.
• Collected relevant documentation (purchase contracts, title reports, HOA docs, etc.) from clients for completion of appraisals.
• Assisted in resolving scheduling conflicts between appraiser and clients.
• Responsible for the receiving of new orders and assessing and assigning them to which appraiser that best fits the requirements.
6/2014 – 11/2014
Appraisal Coordinator - Luther Burbank Savings, Manhattan Beach, CA
• Responsible for ordering all appraisals for the investment property lending group.
• Monitored appraisal orders and ensured all orders were completed in a timely manner.
• Worked closely with both the investment property lending group and the appraisal department to ensure the correct completed of orders.
11/2011 – 6/2014
Temporary Employee - Randstad USA, Irvine, CA
• Special assignments as needed including but not limited to loan set up, compliance coordination, and appraisal coordination.
• Supported sales reps in opening new accounts and upgrading existing services.
• Problem solving and effectively managing customer challenges. 6/2010 – 11/2011
Account Manager – Lenox Financial, Irvine, CA
• Supported outside sales representatives in obtaining new loans.
• Worked very closely in the approval process for all transactions, and assisted and followed through with each department to ensure each transaction closed properly. EDUCATION: America’s Intercontinental University
• Associates in Business Administration
SKILLS: Proficient in using Mac and PC, Microsoft Teams, Google Docs, Outlook, Microsoft Office Suite.
*References available upon request.
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