CRYSTAL N. COOPER

**** **** ****** ** • WASHINGTON, DC 20020

PHONE 240-***-**** • E-MAIL: adwbzs@r.postjobfree.com OBJECTIVE

EDUCATION

To secure a position that will allow me to enhance my skills and knowledge base while contributing to the company’s goals. Independence University, Salt Lake City, UT

Pursued B.A. degree in Graphic Arts/Web design online SANZ School of Business, Washington, DC, 3.4 GPA

Diploma awarded July 2001 for a certified Computer Office Specialist. Paul L. Dunbar High School, Washington, DC, 3.0 GPA Diploma awarded June 1998 from Ballou STAY Program. JOB SKILLS

Over ten years of customer service, administrative, marketing, and budgeting experience, typing 70+ WPM.

Software Proficiency: JD Edwards, Pers Database, SPIRIT Database, Gauss Workflow System, Raiser’s Edge, Windows NT, Microsoft Office Suite, and Integration.

Strong written and oral communication skills, highly skilled independent worker or as a team member.

Keen intellect; proficient at handling all support and managerial staff functions.

WORK EXPERIENCE

Call Center Agent:The Midtown Group, Washington, DC March 2021- March 2023

Worked with Federal Government agency as a contractor. Performed call center duties such as handling inbound and outbound phone calls/ inquiries from applicants and third party businesses, providing excellent customer service, problem solving, an adhere to all company policies and procedures.

PSE Processing Clerk:United States Postal Service, Fairfax, VA September 2015 – February 2018

Performs a variety of clerk duties required to process mail using automated mail processing equipment or manual methods of sortation and distribution. Handles heavy containers of mail and parcels. Perform additional duties as assigned.

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Para-Transit Driver:Veolia Transportation, Washington, DC May 2013 – December 2014

Contract worker for Metro Access responsible for providing transportation services to individuals that are handicapped and disabled. Driving for numerous amount of hours throughout the day/night in the metropolitan area and providing excellent customer service.- Special Services/Paint Sales Associate: Home Depot, Washington, DC May 2006 – May 2013

Responsible for processing customer special order and install sales, provide excellent customer service, ensure that transactions are processed accurately by providing product information, answer incoming queries, and interact with vendors, installers, various trucking/shipping companies and customers. Assist with various reports, making creative signs around the store, credit card applications, and cash handling. Perform additional duties as assigned.

Sr. Administrative Technician: AARP, Washington, DC June 2005 – June 2008

Serve as lead administrative support person for team members. Distribute and review the work of others, prepare correspondence, attend/organize meetings and conferences in and out of state, answer incoming queries, database management, and serve as liaison for contractors, consultants, vendors, and etc. Accounting and maintaining teams’ yearly budget, approving invoices, oversight of invoices, staff expenses, and check requests. Perform additional duties as assigned. VOLUNTEER EXPERIENCE

Secretary: NAACP Washington Bureau, Washington, DC Organized conference materials, typing of correspondence, maintained filing system, and provided constituent services for NAACP members. Page 2 of 2