Alicia R. Ruff

*** ****** ***

Louisville, KY ***11

502-***-****

adwbzh@r.postjobfree.com

Key Qualifications

•Hands on experience with all aspects of office management, including general office and computer skills, project management, problem resolution, bookkeeping/accounting, confidential records, scheduling, and front office supervision.

•Strong background and extensive training in Customer Service.

•Excels at multi-tasking in a fast paced environment, completing projects within time and budget constraints.

•Superior telephone, written & verbal communication, and computer skills with proficiency in MS Word, Excel, Outlook, and PowerPoint.

Education

Sullivan University, Louisville, Kentucky (2000-2002)

Associates of Science Travel & Tourism Hotel & Restaurant Management

Experience

Dollar General, Louisville, KY

Lead Sales Associate (2013-2014)

•Demonstrate comprehensive knowledge of the methods and techniques of merchandising sales and services.

•Knowledge of operating merchandise point of sale system including cash register.

•Familiar with loss prevention, store appearance, cash management, and inventory control procedures.

•Handle responsibilities of transporting merchandise from stockroom to the store floor in a timely manner.

•Ensure timely and accurate completion of tasks assigned by store General Manager.

BP Gas Station, Louisville, KY

Retail Supervisor (2009-2013)

•Supervise the work of gas station attendants and make certain they perform their tasks accurately and safely.

•Receive daily accounts of amounts received by all attendants from the customers. Prepare a complete record and submitted it to district accountant.

•Maintain cleanliness and hygiene at the gas station. Make certain all the safety protocols are followed strictly.

•Attended to customer complaints and redress their grievances.

Anissa’s Spa Salon, Louisville, KY

Receptionist (2005-2008)

•Distinguished track record within all facets of receptionist procedures when interfacing with

future/current clients to meet/greet and respond to their needs, while optimizing Anissa’s Spa Salon overall company image through professionalism and outstanding customer service.

•Maintained switchboard operations including professionally answering switchboard, taking messages, and routing calls to the appropriate team member.

•Type and distribute schedules, highly confidential documentation, correspondence and relevant reports for team members and upper level management.

Janay’s Learning Center, Louisville, KY Lead Teacher (2002-2005)

•Stimulated the interest of children by means of a variety of classroom methods and techniques.

•Lead activities for children for developing high self-esteem and positive self-image.

•Planned and implemented interactive activities for children and parents that brought them together on a fun and educational platform.

•Follow health and safety rules while supervising all children at all times.

Personal Statement

I am looking forward to applying my skills in an environment where I can demonstrate my value, grow and advance. I am goal-oriented, have a strong desire to work and am able to function equally as well independently or in a team-based environment. I believe that my work ethic and intangible qualities will help add value to any organization.

References Available Upon Request

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