LAURA THOUSAND

Groves, TX *****

Phone: 281-***-**** Email: adwbz6@r.postjobfree.com

OBJECTIVE: To obtain a remote position with a growth-oriented organization that will enable me to use my technical and accounting experience. QUALIFICATIONS / ATTRIBUTES

• Strong accounting and finance background.

• Proven ability to work under stressful situations and meet strict timelines in high demand environments.

• Initiative-taker with exceptional analytical skills.

• Experience in customer service and support with recognized strengths.

• Proven work ethics and resourceful. Great attention to detail skills.

• Able to establish/maintain long term relationships with businesses/vendors.

• Highly motivated, organized, reputation for dependability and dedication.

• Computer Skills: MS Office -Word, Excel, PowerPoint, and Outlook. AUTOMOTIVE F&I TRAINING

Finance and Insurance Management Training

Received training, experience, and exposure in the following areas:

• Complete non-confrontational package/menu selling techniques and objection handling.

• Well-versed on all compliance requirements, federal and state laws, rules, and regulations.

• Ability to read and interpret credit bureaus including Experian, Equifax, Trans Union and CREDCO.

• Knowledge of F&I policies and procedures regarding cash flow and contracts in transit.

• Understanding nonprime lenders and structuring/budgeting deals based on their guidelines.

• Familiar with both Prime and Sub-Prime markets/lender’s guidelines and deal structuring.

• Lease training for F&I – How Leasing Works, Lease Guidelines, Disclosures/Advertising.

• F&I software: Advent Resources, RouteOne, DealerTrack, ProMax, iTap Menu PROFESSIONAL EXPERIENCE

ExxonMobil Baytown Refinery Baytown, TX 2007 - Present LyondellBasell Chemical Channelview, TX

Total Petrochemicals USA, INC. Port Arthur, TX

Quality Laboratory Chemical Technician

• Responsible for receiving, labeling, and safely storing samples to be evaluated.

• Determining and performing tests needed for the analysis and report.

• Recorded tests and analyses and then reported the results to leadership team.

• Held discussion briefings to answer any questions regarding quality results.

• Organized and stored samples in accordance with all safety and other requirements to ensure the safety of personnel and integrity of the sample.

• Cleaned and maintained lab equipment, including recalibration of equipment.

• Maintained equipment records and daily work logs.

• Stayed current on all technical and scientific advances in industry. Memorial Hermann Hospital Beaumont, TX 2004 -2005 Financial Counselor

• Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.

• Identified healthcare resources and programs for patients unable to meet financial obligations.

• Meticulously documented all details regarding contact with patients, providers, and other individuals in system.

• Stayed up to date on financial products and consumer rights.

• Liaison between patient, doctors, and insurance providers.

• Received regional recognition award for 50% sales/collection increase. Countrywide Home Loans Beaumont, TX 1999 - 2004

Mortgage Loan Officer

• Collaborated with underwriters to fix application problems and resolve issues.

• Reviewed loan files and updated to match current standards.

• Explained different types of loans pertaining to client situations.

• Planned and dealt with payment schedules.

• Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.

• Implemented sales strategies that established relationships with realtors.

• Fielded customer complaints and provided solutions.

• Explained very technical financial information to applicants in easy-to-understand language.

• Supervised loan personnel and motivated to maintain customer service and performance standards.

• Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

• Proactively identified solutions for customers experiencing credit issues.

• Compiled closing packages for drafting and presentation accuracy.

• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

• Developed prospects for new loans by conducting avg fifteen cold calls weekly.

• Monitored pipelines to track and log status of loans. Sampson Steel Corporation – Beaumont, Texas 1998 - 1999 Accounting Office Manager

• Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments, and transfers.

• Managed journal entries, collection efforts, reconciliations, and payroll processing.

• Oversight of office inventory, including ordering and requisitions.

• Recruited and hired qualified candidates for vacant and new positions.

• Created financial monthly/quarterly/yearly reports.

• Developed standard operating procedures for all administrative employees.

• Completed bi-weekly (confidential, salaried) payroll. EDUCATION

Automotive Dealership Institute Scottsdale, AZ 2021 Diploma – Finance and Insurance Management

Certificate – Customer Satisfaction Index

Southwest Louisiana Tech Lake Charles, LA 2007

Associate of Applied Science (AAS) Degree: Process Technology McNeese State University Lake Charles, LA

Associate of Science: General Studies

Lamar Institute of Technology Beaumont, TX

Associate of Science: Business Data Processing

Flint Hills Technical College Emporia, KS

Associate of Science: Human Resources

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