Package Handler Service Representative
Resume:
SHANTAVIA
COLE
********@*****.***
Madison, AL 35758
Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating
partnerships and growing businesses.
PROFESSIONAL SUMMARY
FedEx - PACKAGE HANDLER
MADISON • 11/2022 - Current
MRS. PAT'S CHILDCARE AND DEVELOPEMENT CENT -
Daycare Teacher
MADISON • 06/2022 - 11/2022
PROFESSIONAL EXPERIENCE
Used hand-held scanners and physical logs to accurately track item movements.
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Stored and secured packages in designated areas to prevent damage and theft.
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Assembled pallets and crates for secure transportation of materials.
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Followed safety regulations to maintain safe work
environment.
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Prepared pallets of boxes for easy transportation
between customer and storage locations.
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Utilized technology to develop instructional materials and activities for children.
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Intervened in disruptive behavior, using positive
reinforcement strategies to redirect and calm children.
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Supported students in developing self-esteem and
self-confidence.
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Utilized creative teaching strategies to engage students in classroom.
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Established positive relationships with students and families.
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SKILLS
• High call volume
• Microsoft PowerPoint
Credit Card Payment
Processing
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• Customer Relations
• Active Listening
• Order Fulfillment
• Account Management
• Conflict Mediation
• Conflict Resolution
• Order Processing
• Multi-Line Phone Talent
Shipping and Receiving
Understanding
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• Reading Comprehension
South Florida State College
Avon Park, FL • 05/2011
Associate of Arts: ELEMNTARY
EDUCATION
Lakeland Senior High School
Lakeland, FL • 06/2008
High School Diploma
EDUCATION
RIVERTON ELEMENTARY - Teacher's Assistant
HUNTSVILLE • 02/2022 - 05/2022
GC Services - Customer Service Representative Agent LAKELAND • 08/2011 - 02/2012
Planned and executed activities to stimulate physical, social and intellectual growth.
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Assisted lead teachers with lesson plan creation and materials development .
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Provided instructional support to students unable to attend regular classes.
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Facilitated activities in small groups to reinforce concepts taught by class teacher.
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Supported student learning objectives through
personalized and small group assistance.
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Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
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• Documented student progress
Assisted teachers with classroom management and
document coordination to maintain positive learning environment.
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• High call volume environment/ 60 calls per day
Participated in team meetings and training sessions to stay informed about product updates and changes.
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Updated account information to maintain customer
records.
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Processed customer service orders promptly to increase customer satisfaction.3
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Established relationships with customers to encourage payment of delinquent accounts.
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Used scripted conversation prompts to convey current account information and obtain payments.
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Responded to customer inquiries and provided detailed account information.
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Located customers with overdue accounts and solicited payment in compliance with fair debt collection
practices.
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Worked in call center environment handling manual and automatically dialed outbound calls.
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Listened to customers and negotiated solutions that met creditor and debtor needs.
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Contact this candidate