SHANTAVIA

COLE

adwby1@r.postjobfree.com

863-***-****

Madison, AL 35758

Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating

partnerships and growing businesses.

PROFESSIONAL SUMMARY

FedEx - PACKAGE HANDLER

MADISON • 11/2022 - Current

MRS. PAT'S CHILDCARE AND DEVELOPEMENT CENT -

Daycare Teacher

MADISON • 06/2022 - 11/2022

PROFESSIONAL EXPERIENCE

Used hand-held scanners and physical logs to accurately track item movements.

•

Stored and secured packages in designated areas to prevent damage and theft.

•

Assembled pallets and crates for secure transportation of materials.

•

Followed safety regulations to maintain safe work

environment.

•

Prepared pallets of boxes for easy transportation

between customer and storage locations.

•

Utilized technology to develop instructional materials and activities for children.

•

Intervened in disruptive behavior, using positive

reinforcement strategies to redirect and calm children.

•

Supported students in developing self-esteem and

self-confidence.

•

Utilized creative teaching strategies to engage students in classroom.

•

Established positive relationships with students and families.

•

SKILLS

• High call volume

• Microsoft PowerPoint

Credit Card Payment

Processing

•

• Customer Relations

• Active Listening

• Order Fulfillment

• Account Management

• Conflict Mediation

• Conflict Resolution

• Order Processing

• Multi-Line Phone Talent

Shipping and Receiving

Understanding

•

• Reading Comprehension

South Florida State College

Avon Park, FL • 05/2011

Associate of Arts: ELEMNTARY

EDUCATION

Lakeland Senior High School

Lakeland, FL • 06/2008

High School Diploma

EDUCATION

RIVERTON ELEMENTARY - Teacher's Assistant

HUNTSVILLE • 02/2022 - 05/2022

GC Services - Customer Service Representative Agent LAKELAND • 08/2011 - 02/2012

Planned and executed activities to stimulate physical, social and intellectual growth.

•

Assisted lead teachers with lesson plan creation and materials development .

•

Provided instructional support to students unable to attend regular classes.

•

Facilitated activities in small groups to reinforce concepts taught by class teacher.

•

Supported student learning objectives through

personalized and small group assistance.

•

Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

•

• Documented student progress

Assisted teachers with classroom management and

document coordination to maintain positive learning environment.

•

• High call volume environment/ 60 calls per day

Participated in team meetings and training sessions to stay informed about product updates and changes.

•

Updated account information to maintain customer

records.

•

Processed customer service orders promptly to increase customer satisfaction.3

•

Established relationships with customers to encourage payment of delinquent accounts.

•

Used scripted conversation prompts to convey current account information and obtain payments.

•

Responded to customer inquiries and provided detailed account information.

•

Located customers with overdue accounts and solicited payment in compliance with fair debt collection

practices.

•

Worked in call center environment handling manual and automatically dialed outbound calls.

•

Listened to customers and negotiated solutions that met creditor and debtor needs.

•

Contact this candidate