Front Desk Data Entry
Resume:
Marcia Mcpherson Ferguson
**** ** **** ** **********, FL 33319
954-***-**** Email: ****************@*****.***
Hospitality Professional
Hospitality Professional with over a decade of experience in successfully developing top-notch, growing hotel properties and operational management. Demonstrates the ability to exceed profit targets, cost effectively develop new projects and effectively manage and motivate culturally diversified staff, maximize productivity and efficiently control cost.
Key Skills
·Office Skills: Office Management, Records Management, Database Administration, Spreadsheets/Reports.
·Computer Skills: Microsoft Office, Microsoft Word, Excel, Power Point, E-concierge WEB
·Payroll Systems: ADP, WMS payroll
Professional Experience
HanesBrands West Palm Beach, FL 2020-Present
Store Manger
Demonstrate product knowledge and maintain awareness of new products.
Maximize sales potential to meet monthly and quarterly goals.
Develop pricing policies in accordance with merchandising and trends.
Use market research and analysis to direct marketing strategy and planning via UBT & AOV systems
Comply with safety, health and sanitation best practices and regulations.
Direct and oversee the recruitment, selection and development of staff to build and sustain a high engaging and performing team.
Coach and counsels staff related issues or concerns prior to employee reprimand or staffing changes.
Motivate tram by promoting teamwork, reward positive behavior, and encouraging optimism.
Update & maintain financial records and reports i.e sales reports, payroll, and banking.
Ensure security of store and merchandise trough the implantation of appropriate security system and measures.
Monitor and implement loss prevention procedures to minimize shrinkage.
Manage cash register, communicate with customers and operated sales floor.
Arrange new merchandise with signage and appealing display that encourage customer sales.
Holiday Inn Express & Suites Plantation, FL 2011- 2020
Executive Housekeeper
Housekeeping, Laundry department & Houseman staff manager.
Maintain brand cleanliness standards for both rooms and public area and inspect to ensure all standards are meet.
Provide adequate training to houseman, lobby, and laundry staff.
Promoted & lead organizational change to gain commitment and support from staff at all levels within department.
Maintains and monitors attendance of staff, coordinates staffing needs and schedules to include PTO request and coverage.
Implement new work routines or changes.
Coach and counsels staff related to issues or concerns prior to employee reprimand or staffing changes.
Audit staff work and coordinate training initiatives to identify process improvement plans.
Safety/Risk Management: Conducts routine inspection of housekeeping operations to maintain standards of group, local and federal regulations.
Effectively create a weekly schedule that reflects the occupancy for effective cost and control.
Treat guest, associates, vendors and co-workers with professionalism and respect at all times.
Double Tree Hotel (Nights-Hilton Sister Company) New York, NY 2008-2010
Front Desk Manger
Responsible for day to day operations of the front desk and guest services
Lead front desk team to ensure effortless and seamless movement of guest in and out of hotel.
Provide information to supervisor, co-workers, and subordinates by telephone, email or in person.
Effectively create a weekly schedule that reflects the occupancy for effective cost and control.
Review work procedures and operation problems to determine ways to improve service, performance and safety.
Create and build an environment that emphasizes motivation, empowerment & teamwork.
Maintains and monitors attendance of staff, coordinates staffing needs and schedules to include PTO request and coverage.
Maintain & Mange budgets, records, & contracts
Administrative duties
Hilton Stamford Executive Center (DAYS) Stamford, CT 2007 – 2010
Front Desk Manager
Responsible for day to day operations of the front desk and guest services
Lead front desk team to ensure effortless and seamless movement of guest in and out of hotel.
Provide information to supervisor, co-workers, and subordinates by telephone, email or in person.
Effectively create a weekly schedule that reflects the occupancy for effective cost and control.
Review work procedures and operation problems to determine ways to improve service, performance, and safety.
Create and build an environment that emphasizes motivation, empowerment & teamwork.
Maintains and monitors attendance of staff, coordinates staffing needs and schedules to include PTO request and coverage.
Train front desk staff on providing friendly and effect service to the guest. Career development of staff who taking interest in career growth.
Wingate Inn (Nights) Weston, FL 2005-2007
Front Desk Clerk
Greeted guests and responded to guest inquires, and issues in a timely, personable and efficient manner to resolve guest concerns.
Informed customers about payment methods and verified credit card data.
Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals.
Provided information about hotel, restaurant, nearby attractions, available rooms, rates and amenities.
Reviewed items of notes to determine what needed to be communicated to staff of subsequent shifts.
Ensure compliance with hotel company standards and city hospitality policies.
Initiated and implemented upselling techniques to promote Residence Inn services and facilities to maximize room occupancy and overall revenue.
Residence Inn Weston, FL 2004-2007
Front Desk Clerk
Greeted guests and responded to guest inquires, and issues in a timely, personable and efficient manner to resolve guest concerns.
Informed customers about payment methods and verified credit card data.
Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals.
Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities.
Reviewed items of notes to determine what needed to be communicated to staff of subsequent shifts.
Ensure compliance with hotel company standards and city hospitality policies.
Initiated and implemented upselling techniques to promote Residence Inn services and facilities to maximize room occupancy and overall revenue.
Education & Certifications
1984: Dorsey High School: High School Diploma
1986: Career School: Data Entry Diploma
1992: Marriot Training School: Hospitality & Management
1992: Career School: Certified Medical Assistant
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