CHRIS A ROGERS

***** ***** ***** **

Porter, TX *7365

Cell: 409-***-****

Email: adwbqe@r.postjobfree.com

SUMMARY

Over 20 years of experience in the financial services industry including Information Technology, Customer Service, Supervision, ACH, Share Drafts, Account Fraud and Disputes, Debit/Credit Card Processing, Cash Vault with extensive cash handling, Investing of Funds, Database Report Writing, General Ledger Accounting, Collections and Management. An Additional 4 years in Online Sales, and Advertising,

SOFTWARE/SYSTEM SKILLS

PeopleSoft, Oracle, TouchNET, Microsoft Office Suite, Word Perfect, Power Point, Crystal Reports, and ReportIT software, and Quickbooks. XP System and XP System Software experience.

EMPLOYMENT

Nov 2020 Office Manager

To Romeo Rentals

Present

Take all incoming calls, assist by gathering information, running credit checks,

and scheduling maintenance appointments. Answer callers questions in regards

to lease property, AirBNB, and scheduling property viewings. Submit lease and

rental agreements /contracts to owner and owners Broker to be reviewed for

accuracy and to obtain approval. Responsible for ordering all office supplies,

trouble shooting of computers and other office equipment.

Jul 2020 Fraud Support Associate

To FIS Global

Nov 2020

Review debit card account activity and initiate fraud and merchant disputes for

card holders and monitor accounts in an effort to identify fraud, stay abreast of

current fraud trends, and uncover possible new fraud trends. Job duties

performed in a call center environment.

Aug 2016 Manager

To Deb & Kim’s Cleaning Services

Jul 2020

Assist in Marketing for new clients, take incoming phone calls, set up

Appointments for bids on cleaning jobs, schedule appointments for recurring

cleaning jobs, report appointment cancellations, rescheduling, and explain to

current and potential customers what residential and commercial cleaning

services we offer to the public. Handle all financial accounting for the

business.

May 2015 Collections Specialist III

To Lone Star College - Kingwood

Aug 2016

Work a Collections Queue and Module. Run a variety of Queries. Extensive

Account research. Respond to student account inquiries. Contact students

By phone about past due account balances, billing students by standard mail

and email for their past due account balances, negotiate payment

arrangements with students to assist in helping them pay off their delinquent

balances, and sending accounts to external collection agency. Work return

mail when received. Provide proof of debt responses in the form of account

documentation retrieval and letters of explanation to external collection

agency for students disputing their balances as prescribed within the required

time frame. Serve as a backup cashier in the college business office when

needed.

July 2010 Online Reseller

to Rogers Enterprises LLC

May 2015 Sales - Listing/Promoting/Selling online

Jun 1998

To

July 2010

Supervisor/Computer Operator

Port Arthur Teachers Federal Credit Union

Port Arthur, TX

Supervisor - assisted members in solving problems with their accounts and

complaints. Supervised a total of 11 employees.

Teller Supervisor - Supervised as many as 6 tellers. Assisted tellers in

performing transactions and solving problems for members when needed. Made

myself available when needed for tellers during peak times.

ACH Operator - Received and posted ACH Electronic Deposit and Withdrawal

files as well as Debit Card posting files, and Share Draft Check files.

Account Fraud - Handled Debit Card Fraud and dispute requests for Debit Cards

and ACH. .

Processed and followed up on all dispute and forgery cases for members.

Computer Operator - Responsible for maintaining and updating Credit Union

Computer System, diagnosing pc/server issues, and resolving pc and

system issues.

Teller - performed financial transactions for members.

Vault Teller - Responsible for ordering, receiving, and verifying cash for the

Credit Union.

Funds Investor - Responsible for investing Credit Union funds in Jumbo

Certificates. Obtained and Reviewed current rates and cashed in or renewed

certificates at maturity.

Database Report Writer - Used Crystal Reports and ReportIT software to write

and generate database reports requested by credit union employees for

research purposes.

Responsible for creating multiple Journal Voucher entries and balancing all

General Ledger accounts associated with such entries.

EDUCATION

Jan 1995

To

Dec 1997

1990 to 1994

Lamar University Port Arthur

Port Arthur, TX

General Studies

Port Neches-Groves High School

Port Neches, TX

High School Diploma

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