Front Desk Sales Associate

MELIssA Lopez

**** ***** *** **** *, Los Angeles, California, 90059, US +1-424-***-**** * adwbod@r.postjobfree.com

Professional Summary

Front desk agent who is well-organized and has excellent interpersonal and computer skills.

Recognized for outstanding interpersonal, client, and professional communication skills in [Area of expertise].

Multitasking, communication, and interpersonal skills are all excellent.

Skills

© Verbal and written communication © Sorting and labeling

© Telephone etiquette © Office organization

e Problem-solving © Customer service

Education

High School - 2018

College Bridge Academy Inglewood - Inglewood, CA

Work History

Front Desk Receptionist - January, 2021 to Present

Howard Johnson by Wyndham Torrance - Torrance, CA

© Responded quickly to room requests and other inquiries received through the establishment's website, email, or

phone.

© Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing

customers with receipts and change.

© Arranged for visitor accommodations and travel plans, as well as updated itineraries.

© Welcomed guests, explained hotel policies, and provided detailed information about the area, transportation,

tourist attractions, and restaurants, as well as booking cabs and tours for them.

© Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the

appropriate departments and personnel.

© Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.

© Went above and beyond for my guests, including making outside venue reservations and organizing tours.

© Picked up mail, packages, and documents for guests, promptly verifying receipt and arranging pickup or

transmittal.

Retail Sales Associate - June, 2019 to October, 2020

Burlington - Hawthorne, CA

© Kept the checkout area tidy by sweeping the floors and emptying the trash cans.

e Answered product questions using up-to-date sales and store promotions information.

¢ Refunded payments for returned items, processed exchanges, and offered store credit to ensure customer

satisfaction.

© Actively engaged customers in order to provide general assistance and store merchandise information.

© Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

e Assisted customers in managing large purchases by collecting items from shelves and storage locations.

e Arrived early to work, checked for low inventory, learned about sales or special offers, and became aware of

store issues.

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