Customer Care Service

RESUME

Rahul Chhatwal

BRIEF OVERVIEW

Strong experience in the arena of customer care, customer service and sales

Effectively handled responsibilities to deliver positive results

Handled teams and motivated them to achieve all assigned individual and team targets

Possess interests netsurfing

WORK EXPERIENCE

Nangloi Water Services Pvt. Ltd. (Working)

Designation: Supervisor

Client: Delhi Jal Board

Key responsibilities: Taking care of complaints, not able to handle by team, team handling, team monitoring, making reports and handle all zone queries

XS MEDIA PVT.LTD (March – August, 2013)

Designation: Customer Care Executive

Key responsibilities: Dealing in online product handling client and solving their queries through inbound and outbound process.

GSS INFO TECH LTD (May, 2011 to Feb 2012)

Designation: L-1 engineer at the client site

Project: NuGenesis SDMS

Client: Ranbaxy Laboratories Ltd.

Key responsibilities included installation and maintenance of NuGenesis SDMS (ver. 7.1) software on the client site. Apart from this, the role required installation, maintenance and troubleshooting of system problem.

RELIANCE COMMUNICATIONS (November 2005 – June 2009)

Designation: Customer Care Executive in counter sales (Mobile business)

Job Responsibility:1) Handling front sales desk

2) Interacting with customers

3) Selling prepaid and postpaid connection

4) Selling handsets Nokia, Samsung, Lg, Blackberry

5) Selling Data card

6) Activation of postpaid and prepaid

7) Installation of data card and trouble shooting

8) Achieving all targets with best efforts.

Achievements: > won best prepaid sale award in third and fourth quarter 2006-2007

Proud winners of LG award for selling highest number if LG handsets in Jan-Feb 2007 Job responsibilities: generate revenue and overall responsible for the profitability of the store, description of profile,

EUREKA FOBES LTD (January 2003 – October 2005)

Worked with Eureka Forbes Ltd as Freelancer (2 years)

ACADEMIC QUALIFICATION

Graduate from Agra University (B.A) (2002)

12th passed from CBSE, Delhi (1999)

10th passed from CBSE, Delhi (1997)

PROFESSIONAL QUALIFICATION

Jetking Certified Hardware & Networking Professional.

Basic computer course from NIIT

PERSONAL DETAIL

Date of birth : 3 November, 1980

Father name : Mr. Chander Mohan Chhatwal

Current address : GH-9/583, Paschim Vihar, New Delhi

Mobile no : 987*******

E-mail : adwbny@r.postjobfree.com

Hobbies : Internet surfing

Strengths : Self motivated and goal oriented

Languages known : Hindi and English

Place: New Delhi (Rahul Chhatwal)

Date: Sign

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