Dipti Dubey

adwbn9@r.postjobfree.com 302-***-**** https://www.linkedin.com/in/dipti-dubey-52100516b/

SUMMARY

Experienced Business Analyst with expertise in Salesforce CRM and Agile methodologies. Proven track record in delivering tangible solutions that meet stakeholder requirements and delivering cost savings. Skilled in team leadership and user acceptance testing. Ready to contribute to organizational growth and success.

EDUCATION

Northeastern University, Boston, MA Expected April 2023

Master of Science in Information Systems

Mumbai University, Mumbai, India June 2017

Bachelor of Engineering in Computer Engineering

TECHNICAL SKILLS

Programming Skills : MySQL, Oracle, Salesforce Admin, PHP, Service Cloud

Data Visualization : Tableau, Python, Power BI

Software Tools : Eclipse, GitHub, Jira, MySQL Workbench, Git

Microsoft Office Suite : MS Excel, MS Outlook, MS PowerPoint, MS Visio, MS Word, SharePoint

Certifications : Salesforce Administrator Certified

PROFESSIONAL EXPERIENCE

Business Analyst Intern – Salesforce CRM Bain & Company, Boston January 2022 – August 2022

•Translated stakeholder requirements into tangible deliverables such as functional specifications, user stories, and workflows, and designed data model diagrams by using relevant data

•Increased team efficiency by prioritizing backlog items in alignment with business objectives using Agile methodologies

•Conducted User Acceptance Testing with business users, gathering feedback, and leading the development team to implement changes resulting in a 30% increase in customer satisfaction

•Managed defects using JIRA, establishing testing requirements and pass/fail criteria, and retested defects for timely resolution

•Configured data loader for uploading data in CSV files into Salesforce.com, ensuring data integrity and accuracy

Consultant CRMNEXT, India December 2018 – December 2020

•Recommended process improvements in the software development life cycle resulting in a 15% reduction in software defects and a 10% improvement in quality

•Conducted comprehensive analysis of company process, identifying opportunities for cost reduction, and proposing solutions resulting in a $9M expenditure reduction

•Led enhancement projects, standardizing the CRM tool platform, and improving monitoring and reporting, resulting in a 25% boost in customer satisfaction ratings

•Generated management reports to track deliverables, system usage KPIs, and delivery progress against the roadmap, presenting to executives and department managers to provide a project summary and upcoming initiatives

Associate Development Engineer Accenture, India November 2017 – December 2018

• Managed daily service level agreements, leading the team to deliver high-quality services to clients

•Developed wireframes to fulfill the client's requirements and analyzed the GAPs between the As-Is and To-Be system

•Worked with technical teams to determine and justify a solution approach that maximizes customer value through improvements to workflow, production, and effectiveness, reducing client downtime by 20%

•Implemented validation rules, workflows, and approval processes for field updates and email generation according to application requirements

PROJECTS

Travel Agency Management System

•Designed use case model and sequence model diagrams to guide the development of database project

•Crafted an application to provide the best deals for hotel bookings, which is 60% faster than existing application

Police Automation System

•Launched an application that assists users in lodging complaints regarding unusual activity in the surrounding area

•Gathered the requirement and documented the process, the use case model, and maintained records in the backend

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