Bilingual Fluent in Spanish and English
Resume:
Tiesha A.
Burton
Lumberton, NJ 08048
*******.******@*****.***
LinkedIn Profile
As an experienced Supply Chain Supervisor for a fortune 500 company, I focus on building strong relationships with clients and internal stakeholders to overcome challenges and achieve objectives.
Core Competencies
Accomplished in relationship selling
Customer Relationship Management
Time management
Bilingual Fluent in Spanish and English
SAP and MRP Software
Safety Stock, Forecasting Management
Critical Customer Relationship Management
Contract Negotiations
LEAN Manufacturing Training
Advanced Microsoft Excel
Education
Bachelor of Science / UMass Lowell, Lowell, MA
Business Management, International Negotiations
Experience
Supply Chain Supervisor/ Altium Packaging, Paulsboro, NJ
November 2021-Present
Responsible for executing efficient, effective flow and storage of component inventory to support the customer’s operations up to the point of consumption and replenishment.
Provide operational and project support for supply chain activities, with a major focus on quality management, logistics, and inventory analysis.
Interact with staff at all levels to define and carry out supply management tasks, while identifying efficiencies to improve service levels.
Complete operational tasks in accordance with all relevant regulatory requirements, standard operating policies/procedures, and applicable laws.
Manage JIT processes related to inventory of bottles, caps, cartons, steel drums, kegs, pails, and lids to match our customer’s scheduled filling requirements.
Interface with customer Planners, Supervisors, and operators to insure least-cost assembly and continuity between 100+ different product SKU’s.
Update receipt records and file paperwork according to the document retention policy.
Coordinate with customer operators to return unused components to the offsite warehouse.
Conduct post-production inventory counts to confirm the quantity of components used or spoiled in production.
Investigate variances and work with customer operators to minimize spoilage quantities.
Coordinate closed-loop dunnage deliveries and return shipments back to suppliers.
Investigate and report on component quality status.
Work with suppliers to complete root cause investigations and corrective actions.
Lead investigations into customer loss- and near-loss incidents.
Support activities at offsite warehouse and customer plant to ensure inventory accuracy, including conducting regular cycle counts, investigations, and reporting.
Ensure that inventory is managed according to FIFO principles.
Conduct quarterly review of slow-moving inventory.
Investigate status of slow-moving inventory, and support activities to write off and dispose of obsolete items.
Senior Account Specialist / Lenze Americas Corporation, Uxbridge, MA
SEPTEMBER 2016 – NOVEMBER 2021
Coached and managed a team of three direct reports with responsibility over sales forecasting, each managing a portfolio of accounts, responsible for building strong client relationships, developing account management strategies, coordinating with internal teams to deliver solutions that meet the customer’s needs, and identifying opportunities to grow accounts. Monitored workload and key performance metrics of team to ensure a high quality of work and customer satisfaction.
Operate as the point of contact for assigned customers. Develop and maintains long-term relationships with accounts. Make sure clients receive requested products and services in a timely fashion.
Managed approximately 35 accounts with responsibility over sales forecasting, materials management, and customer relationship management. Monitored accounts business cycles to ensure key performance customer metrics and customer satisfaction. Retain customers and build strong, trusting relationships.
Developed long-term strategic plans with Regional Sales Manager to support corporate vision and goals. Ensure to tactically execute to support sales plans.
Encourage collaborative decision-making with a Sales & Operations Communication process, to interface between Sales and Operations teams. Met regularly one-on-one with Regional Sales Manager to provide regular performance feedback and discuss opportunities, challenges, and obstacles.
During a period of significant manufacturing delays, managed relationships with key customers to discuss priority of orders and outline recovery plans to return to >95% on-time delivery performance.
Attend industry trade shows and sales conferences to maintain up to date knowledge and network with industry contacts.
Customer Service Associate/ Lenze Americas Corporation, Uxbridge, MA
APRIL 2014 – SEPTEMBER 2016
Focused on improving and maintaining strong, positive relationships with Key International customers
Support Field Sales, Repair, and other internal groups to service customers
Responsible for RFQ, RFP, and RFI processes, and negotiated supply and stocking contracts with key customers to reduce inventory and improve the overall supply chain performance.
Worked closely with Quality to correct issues, communicate with Operations, and minimize impact to production and customers.
Interfaced between Sales, Marketing, and customers to provide technical and marketing information.
Ensured documentation compliance with US Customs and International Trade Commission requirements for international shipments.
International Sales Manager / Stanley Supply & Services, North Andover, MA
MARCH 2008– APRIL 2014
Maintained continuous sales growth and built strong rapport with over 100 “A” strata key international accounts.
Streamlined departmental operations and system capabilities to reduce manual data entry functions and reports. Documented process changes through work instructions and process flows.
Maintained and built strong relationships with existing customers. Worked with customers on forecasts, stocking agreements, strategy, quality assurance, metrics, and price negotiations.
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