Administrative Assistant Sales Associate

Ursula B. Crosby

*** ****** ****** *******, ** **706 803-***-**** adwbl3@r.postjobfree.com

Management And Administrative Professional

Administrative Customer Service

To obtain an administrative position which will allow me to utilize my administrative/customer service skills and develop new skills which will help me advance throughout my career.

Strong skills in education Great filing & organizational Skills

Training Professional Ability to work in a fast pace environment

Excellent Customer Service Skills Ability to motivate others to achieve goals

PROFICIENT MS Office Skills

Education

Masters of Education, Grand Canyon University, Phoenix, AR 2010- 2012

Elementary Education,

Bachelor of Science, University of Phoenix, Charlotte, NC 2006-2008

Business Management,

York Technical College, Rock Hill, SC 2003-2005

Early Childhood Development

General Office Computer 1998-1999

Secretarial Science 1986-1987

Professional Experience

Department Of Health and Human Services, Chester SC January 2019 to Present

Eligibility Coordinator

Directly responsible for program outcome and creating solutions for improved performance; or equivalency of management/supervisory experience. Knowledge of human services programs required. Knowledge of Medicaid preferred.

An equivalent combination of educational experience may be considered with prior State Human Resources approval.

Communicate with people from various cultures and backgrounds on application process.

Document all communication with applicants and inputted information into system using Curam. OnBase, MEDS, Workload Pro, Micro-Soft Word, Excel, Power point, Outlook, Teams.

Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.

Schedule appointments with applicants to gather information and explain benefits processes.

Interview applicants, provide skill training, encourage the development of and the ultimate succession of natural supports in living, learning working other social environments.

Chester County School District, Chester, SC August 2014- Present

Computer Lab Manager

Devises and implements developmentally appropriate, multi-cultural curriculum

Introduction to the computer and various software

Engage students to learn the different programs by working independently

Administer various State required test to every student such as the Map Test

Completes and maintains all necessary documentation to demonstrate compliance with South Carolina Board of Education

Resourceful Solutions, Charlotte NC September 2012 – August 2014

Behavioral Modification Specialist

Demonstrate initiative scheduling and implementation of interventions/services in accordance with the provided treatment plan.

Provide skills training to the beneficiary and/or beneficiary's family consistent with the treatment plan.

Service and resource coordination to assist the youth in gaining access to necessary rehabilitative, medical, social and other services.

Plan in a proactive manner to assist the beneficiaries and family in managing or preventing crisis consistent with the treatment plan.

Encourage the development of and the ultimate succession of natural supports in living, learning, working, other social environments.

Assistance in enhancing social and coping skills that better life stresses resulting from the youth's emotional and/or behavioral disturbance.

Edgemoor Head Start, Edgemoor, SC August 2005-September 2012

Pre-School Teacher

Edgemoor Head Start provides an educational beginning for pre-school age children.

Develops and implements developmentally appropriate, multi-cultural curriculum for children

Participates daily in team planning of curriculum with teaching assistant and other staff, using and encouraging appropriate input from parents

Completes and maintains all necessary documentation to demonstrate compliance with Head Start performance standards

Helping Hands Youth & Family Services, Rock Hill, SC May 2010- January. 2011

Para Professional

Conducted home visits and teacher/parent conferences as required by the Head Start performance standards

Coordinated activities of support staff and service providers

Evaluated student’s progress while in program

Belk Department Store, Rock Hill, SC November 2003 – June 2005

3rd Key Manager/ Sales Associate

Ensured each customer received outstanding customer service by providing a friendly environment

Executed all duties on the cash register

Trained employees on company procedures and the actual job the employee was hired to perform

Assisted in floor moves, merchandise pricing, displays, operated the cash register, distributed cash to the different registers when needed by using the key that only managers have access to

Worked as a team player with other associates to make sure the store was properly operated in all departments

Chester Chiropractic Clinic, Chester, SC November 1995 - June 2003

Clinical Administrative Assistant

Provided training to new employees in both the Clinical and Administrative field

Trained new employees on phone etiquette and company procedures

Facilitated weekly meetings with all staff members

Participated in interviewing process and made hiring recommendations

Executed administrative duties, such as switchboard operations, typing, filing, billing, and composing letters

Trained and assisted in physical therapy treatments using a variety of test demonstrating the severity of the patients pain

Coordinated public relations with community members and citizens of Chester community

Additional professional development

Robert S. Boyd Jr. Scholarship Foundation, Founder

Reward Scholarships to students with financial needs pursuing careers

Mentor students and parents on financial responsibility while in college

Provide financial resources for receiving additional scholarships for college

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