Nicole Sosville

Donor Center Technician DCT

Albany, GA 31721

adwbk8@r.postjobfree.com

+1-229-***-****

To find a challenging opportunity that will enable me to continue to grow professionally and personally. Work Experience

Quality Training Specialist

CSL Plasma Donation Center - Wilmington, NC

April 2022 to Present

Performs final QA review and release for all shipment and associated documents, to ensure shipment meets customer specifications.

Ensure center records QA review to ensure thoroughness, accuracy and timeliness of required information. Initiate investigation and ensure documentation of regulatory deficiencies. Determine the need for corrective action, ensure appropriate documentation and determine effectiveness of the action. Perform center records QA review to ensure thoroughness, accuracy and timeliness of required information. Initiate investigation and ensure documentation of regulatory deficiencies. Determine the need for corrective action, ensure appropriate documentation and determine effectiveness of the action. Maintain and review Plasma center personnel training documents to ensure documents comply with CSL procedures, SOP’s, CLIA/COLA and other applicable requirements. Maintain the Learning Management System to ensure data integrity, report generation and data analysis to comply with company and regulatory standards.

Initiates schedule, coordinate and monitor the delivery of all training, such as new hire, annual and any retraining to meet center or other training and regulatory requirements. Ensure the most current version of training materials at the center is being used

Collaborates with center management when viewing the Quality Management System to identify, coordinate and deliver retraining for the purpose of correcting or improving operational or quality issues. Conduct periodic process assessments to ensure compliance of CSL written procedures. Initiate investigation to ensure documentation of deficiencies and development of corrective action plans, as necessary in partnership with management.

Identifying and communicate non-conformities to CSL’s SOP’s. In the absence of the AQM, may conduct monthly quality team meeting to inform, promote, assess and identify opportunities for continuous process improvement in quality, safety, and training for implementation. Promote Safety, Health and Environment Policies & Procedure. Ensure safety training and safety practices are implemented and followed within the center.

Conducts and may lead internal audits to monitor facility compliance with CSL procedures and policies, cGMP, OHSA, FDA, and other regulations, as applicable, and develop center responses for deficiencies. In the absence of the AQM, host external audits conducted by the regulatory agencies and customers. Responsible to initiate, investigate and close Trackwise reports in a timely manner. Confirm through follow-up, to ensure appropriate corrective action was initiated, implemented, and effective. Maintain clean efficient work environment. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Conduct routine internal procedure and documentation audits, as applicable. Follow all Standard Operating Procedures (SOPs), company policies and procedures. Comply with all local, state and federal regulations and laws to include, but not limited to: ADA, Civil Rights, EEOC, FDA, GHA, HIPAA, and OSHA.

Maintain confidentiality of all personnel, donor and center information. Understand policies and procedures associated with hyperimmune programs at the center, if applicable. Assist Plasma center staff in completing other special projects or assignments, as requested. Perform other job-related duties, as assigned

Training Coordinator/Supervisor

Grifols Plasma Center - Albany, GA

October 2019 to September 2021

• As part of the CLT Team interviews possible new staff for all areas.

• Subject matter expert in all areas of the Plasma Center.

• Direct, lead, conducts, coordinates and prepares Staff Training Activities within the organization to verify and validate the employee’s competence to perform activities independently.

• Oversee and evaluate the work of others but do not conduct performance appraisals or make hiring, salary, or termination decisions.

• Direct, oversee and lead all training to ensure training compliance is met.

• Collaborates with training staff to meet training goals and implement operational changes to enhance effectiveness.

• Continuously trains employees on new or modified scheduling processes effectuated to enhance and improve customer experience.

• Provides consultation to staff for developmental activities needed to support operational objectives in support of the leadership Team.

• Oversees and coordinates the work of designated trainers throughout the organization.

• Identifies areas of opportunity for continuous service improvement.

• Supports management in implementation of corrective actions to eliminate regulatory deficiencies in training.

• Assist in the development and facilitation of operational training materials and programs.

• Creates, maintains, and audits compliant training records and files.

• Ensures center adherence to training Standard Operating Procedures (SOP's) and annual training requirements, including new procedure training and re-certification activities.

• Establishes and maintains the ability to perform all tasks within the center; fulfills the role of production employees when the need arises.

• Reports all unsafe situations or conditions to Center Manager.

• Knowledge of state and federal regulations, U.S. Food and Drug Administration (FDA) approved SOP's, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments

(CLIA), current Good Manufacturing Practice (cGMP).

• Excellent oral and written communication skills.

• Strong problem-solving skills.

• Ability to understand different learning styles.

• Strong ability to identify errors and prepare corrective actions.

• Able to communicate information and ideas so others will understand; with the ability to listen to, and understand information and ideas presented through spoken words and sentences.

• Works independently and within guidance of oral or written instructions.

• Performs a wide range of tasks as dictated by variable demands and changing conditions.

• Relates sensitive information to diverse groups. Supervisor, Service Staff

Ramstein Air Force Base Lodging - Ramstein, DE

October 2018 to August 2019

• Lead a team of professional service staff ensuring lodging facilities exceed standards of service to DoD personnel to support mission readiness and quality of life.

• Issue instructions and procedures to team members for the conduct of activities which meet training guidance and directives of higher headquarters.

Revise assignments or detail team members to other duties as necessary to meet changing work situations, deadlines, or priorities.

• Guides management in applying comprehensive environmental and program assessments for Continual Service Improvement.

• Ensure coordination with logistical personnel for the availability of required equipment and supplies for daily activities.

• Ensure individuals with disability and special needs are provided amenities and facilities that exceed the legal standard.

• Ensure compliance with equal employment, sexual harassment, workplace violence policies and regulations.

Donor Center Technician DCT II

Grifols Plasma Center - Albany, GA

January 2017 to September 2017

• Conducts pre-donation medical screening in accordance with established guidelines

• Determines Hematocrit (HCT) and Protein via finger stick and use of the hemostat and refractometer

• Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs

• Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors.

• Ensures donor confidentiality while providing appropriate feedback to ineligible donor candidates

• Effectively communicates donor medical information to Medical Staff

• Maintains accurate and thorough documentation of necessary records

• Familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration

(FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration

(OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice

(cGMP) and internal company procedures.

• Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors. Manager of the on-base video rental store

July 2015 to August 2016

Responsible for the opening and closing of store, managing staff, sales events, setting schedules, inventory, and tally of receipts.

Bus monitor - Naples, IT

October 2009 to July 2016

Naples Italy,

• Preforming safety checks on military school buses

• Supervise children on buses to ensure safe arrival at school and home

• Aiding special needs children to and from classrooms

• Provide translation services

Naples Italy Part time - Sales associate

Bus monitor - Naples, IT

July 2012 to July 2014

Responsible for sales, inventory, closing the store, ensuring cash and receipts were turned in Assistant Manager US Business Products

Albany, GA, US

March 2006 to May 2009

Creation and Modification of various labels and sales materials using Adobe Illustrator, InDesign, Microsoft word and other office software's

Assistant

Albany Fund LLC - Albany, GA, US

January 2006 to March 2006

• Assistant to President of Albany Fund LLC, a real estate development/food services company.

• Manage vendors and contractors, interact with outside accounting firm, handle correspondence, organize workgroup's schedules, procure supplies and perform backup role in various functions at food- services units.

Ad Designer / Assistant to the Publisher

Metro Albany News - Albany, GA

May 2004 to January 2006

• Assisted the publisher with sales, negotiations, managed office and sales staff, reviewed and authorized all advertising sales.

• Contributed to sales staff with inside sales and management of sales personnel.

• Consulted with wide variety of local clients, designing effective ads and securing approvals through fast-paced proofing process.

• Acted as production traffic coordinator, ensuring as many as 100 ads were correct in each weekly edition.

• Acted as customer service manager, Fielding calls from the public, ensuring company wide client- service satisfaction, contributed to editorial product with "man-on-the-street" interviews and news photography on deadline.

Agency Relations Coordinator

Food Bank of Southwest Georgia - Albany, GA, US

December 2001 to April 2004

• Responsible for recruitment, retention and recordkeeping of more than 300 nonprofit members of fast- growing regional food bank serving 29 counties.

• Took over department in disarray and organized it to meet standards of national nonprofit.

• Instituted new standards, which were reviewed by the state of Georgia and adopted as the new state standard.

• Responsible for the certification of food banks and agency customers.

• Helped to organize special events, including fund-raisers, shopping extravaganzas and hunger advocacy efforts.

Education

High school diploma in education

Academic Grund und Hauptschule Niederbrombach - Niederbrombach Berufsfachschule Idar-Oberstein Germany - Idar-Oberstein Skills

• ILLUSTRATION (3 years)

• ILLUSTRATOR (3 years)

• INDESIGN (3 years)

• MICROSOFT WORD (3 years)

• WORD (3 years)

• Adobe Photoshop

• Graphic Design

• Adobe Creative Suite

• Events Management

• Laboratory experience

• Microsoft Powerpoint

• Payroll

Languages

• German - Expert

Assessments

Scheduling — Proficient

December 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

• I am a friendly, confident, ambitious self-starter that can easily assimilate in any environment with complex standards, concepts, practices, and procedures Able to perform a variety of tasks where a degree of autonomy, creativity and latitude is required.

• Thoroughly familiar with Adobe Creative Cloud, Web development software, as well as Common office software. Proficient with InDesign, Illustrator, Photoshop, and Acrobat, PDF workflow, Microsoft Word, Excel, PowerPoint.

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