ANTHONY WALLACE

**** ******* **, *********, *********, 37917, US 865-***-**** adwbi5@r.postjobfree.com Customer Service Phone Representative March, 2015 to February, 2023 Sitel Group Knoxville, TN

I have worked at Sitel for the past eight years. I have a strong sense of loyalty and dedication and am dependable with a confident grasp of the skills acquired during that time. I am good with customers and problem-solving doing what it takes to satisfy their needs.

As a licensed Insurance Agent, many customer accounts and policies were created and activated by me over the phone. Educator Assistant and Stock Room Clerk September, 2010 to December, 2014 Pellissippi State Community College Knoxville, TN

During these years I was a student and also worked as a student assistant while maintaining the media department's stock room. At slower times during the summer breaks I would occasionally work miscellaneous jobs from temp agencies. As a Licensed PNC Insurance Agent my expertise in insurance products include auto, homeowners, renters and valuable personal property policies. My service, and customer needs has been repeatedly demonstrated by phone which I have been working remotely the last three years with a total of four years experience in insurance. I am always open to learning new things as a flexible Phone Representative however, with eight years of success in resolving customer concerns and inquiries overall. Other campaigns I have worked are Citizens Bank and Comcast. I am also skilled at accurately documenting call details, preparing reports and arranging service and I am well-versed in providing helpful answers and relevant information to retain clients.

Licensed Insurance Agent nationwide

Customer service

Customer relations

Call center experience

Credit/Debit card payment processing

Documentation and reporting

System implementation

Microsoft 11

Microsoft Outlook

Microsoft Excel

Learning Company Software

Zoom

WORK HISTORY

PROFESSIONAL SUMMARY

SKILLS

Media Technology - Associate Degree of Media Technology 2014 Pellissippi State Community College Knoxville, TN

EDUCATION