Management Specialist General Manager

Tracy Lo

Email: *****.**.**@*****.***

Change Management+Project Leader

Profile

A highly organized and detail-oriented professional with a proven track record of success in developing and managing successful projects. Skilled in managing complex projects that require stakeholder management, analyzing and interpreting complex business problems into various deliverables and negotiating favorable terms and conditions with clients, stakeholders, and suppliers. Highly successful in completing projects on schedule, budget and requirements. Possesses excellent communication, organizational, and problem-solving skills. Extraordinary in developing and managing budgets, timelines, and resources to ensure smooth operation and implementation for change initiatives and strategies. Relevant Experience

Statistics Canada

Data Collection Supervisor July 2020 - Present

+ Monitor and track project progress for multiple projects in public health and social surveys and coordinate resources according to budget and need basis.

+ Maintain relationships between stakeholders, managers, vendors, and team members.

+ Provide overview on input, document training requirements and support for the design and delivery of training programs.

Quantum Crowd Inc

Transformation Change Manager October 2019- February 2020

+ Developed and implemented change management scheduling for a large-scale ERP implementation project, utilizing Microsoft Project and Agile methodology.

+ Managed daily activities of 6 team members in prioritized tasks and assigned deadlines for each task in monitoring digital transformation business solutions and progress for process improvement in logistics and operations.

+ Set up a formal system for communication between the client, stakeholders, vendors, and teams that ensured all questions and concerns are addressed in a timely manner. BC Group – BC Technology (Hong Kong) Limited

Vice President, Business Process Outsourcing 2018-2019

+ Managed a team of 7 that facilitated group wide change programs focused on cost savings, building collaborative partnerships, negotiating contracts, and process improvement across value-chain activities in operations and product development.

+ Developed and maintained project plans, including risk management plans, resource plans, and communication plans.

+ Coordinated with stakeholders and all levels of management utilizing data-driven decision making to identify areas of improvement in procedures, training programs, performance expectations and developed strategies to ensure project objectives were met. BC Group – ANX International

Associate Director, Special Projects 2017-2018

+ Managed relationships across all business lines, external parties, and vendors including setting controls, acquiring requirements, project deadlines, contract negotiation, and providing solutions for road blocks in completing projects.

+ Led special projects team of 5 people through researching and process mapping current status into target status for developing business process change improvements with auditable documentation for onboarding, customer service, accounting, and development teams.

+ Established project timelines and milestones, and tracked progress against them for a 24/7 operation initiative that included implementing new systems and framework to meet compliance measures and improve operations.

BC Group – Future Financial Technology

Assistant General Manager 2016-2017

+ Managed multiple projects and tasks simultaneously utilizing the waterfall methodology and Jira, while meeting deadlines and staying within budget.

+ Managed daily activities of 6 teams to a total of 20 employees including project teams while monitoring and reporting project progress, budget and resource utilization to the general manager and investors.

+ Developed and implemented strategies to improve customer satisfaction and loyalty for an e-commerce platform.

Zurich Insurance Company Ltd.

Rate Technician 2013-2016

+ Performed gap analysis and managed risk rating for client portfolios in the underwriting department.

Skills

+ Leadership Project Management Change Management Critical thinking problem solving Contract Negotiation Process Improvement Communication Technical

+ Basecamp Jira Monday Google Workspace Microsoft 365 Microsoft Project Blockchain Achievements

+ Increased efficiency by leading end-to-end process mapping of 4 departments utilizing cost saving resources, establishing accurate KPIs, controls, and implementing proper training materials and procedures.

+ Successfully kick started and executed small and large scaled digital integration projects for SaaS, blockchain, ERP, e-commerce, and cryptocurrency platforms.

+ Directed program managers, projects, vendors, and business analysts to resolve quality and cost efficiency issues negatively impacting operations with cost savings of 30%.

+ Minimized risks through guiding operation teams in developing contingency plans, establishing uniform institutional standards to complying to with regulatory entities Education

+ PROSCI Change Management Certification Present

+ Association of Change Management Professionals CCMP Certification Present

+ MSI Management and Strategy Institute Change Management Specialist Certificate

(CMS) 2020

+ University of Athabasca Bachelor of Management Degree 2009

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