Dyshay Little

High Point, NC *****

adwbgp@r.postjobfree.com

+1-336-***-****

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Willing to relocate to: Thomasville, NC - Greensboro, NC - Lexington, NC Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Truist Financial - Greensboro, NC

January 2022 to Present

• Provided assistance to clients

• Maintained up-to-date knowledge of customer accounts

• Confirmed payments, refunds, etc.

• Resolved payment and order disputes

• Explained products and benefits

• Created customer appointments

Lab Assistant

Labcorp - Burlington, NC

September 2021 to February 2022

• Intake of Covid 19 samples

• Working multiple systems with patient information

• Organize and separate test tubes

• Assist lab technician with specimens

Warehouse Associate

Amazon.com - Kernersville, NC

December 2020 to August 2021

Call Center Rep

Vitacost - Lexington, NC

November 2019 to November 2020

Skills

Team Work

Communication

Customer Service

Reliable

Time Management

Problem Solving

Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

Observe signal lights on switchboards, and dial or press buttons to make connections. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Sales Floor Rep

Walmart - High Point, NC

August 2018 to November 2019

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Warehouse Associate

BrassCraft - Thomasville, NC

January 2018 to December 2018

Set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures.

Set up and verify the functionality of safety equipment. Monitor and adjust production processes or equipment for quality and productivity. Prepare and assemble materials.

Keep production logs.

Clean production equipment or work areas. Ship packages, following carrier specifications. Customer Service Rep

Papa Johns - High Point, NC

December 2015 to December 2017

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Education

High school or equivalent in General

T. Wingate Andrews High School - High Point, NC

August 2013 to June 2017

Skills

• CSR

• Call Center

• Customer Service

• Microsoft Office

• Microsoft Word

• Microsoft Outlook

• Customer Service Skills

• Hospitality Experience

• Time Management

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