Service Representative Warehouse Associate
Resume:
Dyshay Little
High Point, NC *****
************@*****.***
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Willing to relocate to: Thomasville, NC - Greensboro, NC - Lexington, NC Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Truist Financial - Greensboro, NC
January 2022 to Present
• Provided assistance to clients
• Maintained up-to-date knowledge of customer accounts
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Explained products and benefits
• Created customer appointments
Lab Assistant
Labcorp - Burlington, NC
September 2021 to February 2022
• Intake of Covid 19 samples
• Working multiple systems with patient information
• Organize and separate test tubes
• Assist lab technician with specimens
Warehouse Associate
Amazon.com - Kernersville, NC
December 2020 to August 2021
Call Center Rep
Vitacost - Lexington, NC
November 2019 to November 2020
Skills
Team Work
Communication
Customer Service
Reliable
Time Management
Problem Solving
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Observe signal lights on switchboards, and dial or press buttons to make connections. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Sales Floor Rep
Walmart - High Point, NC
August 2018 to November 2019
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Warehouse Associate
BrassCraft - Thomasville, NC
January 2018 to December 2018
Set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures.
Set up and verify the functionality of safety equipment. Monitor and adjust production processes or equipment for quality and productivity. Prepare and assemble materials.
Keep production logs.
Clean production equipment or work areas. Ship packages, following carrier specifications. Customer Service Rep
Papa Johns - High Point, NC
December 2015 to December 2017
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Education
High school or equivalent in General
T. Wingate Andrews High School - High Point, NC
August 2013 to June 2017
Skills
• CSR
• Call Center
• Customer Service
• Microsoft Office
• Microsoft Word
• Microsoft Outlook
• Customer Service Skills
• Hospitality Experience
• Time Management
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