Experience Specialist Retail Support

STEVEN GUIDOTTI

***** * ****** **. ****** City, Oregon 97045 C: 541-***-**** ***************@*****.*** SUMMARY

Seasoned retail management professional with career history built on strong interpersonal, planning and problem-solving abilities. Driven leader and program manager with key abilities in marketing, merchandising and sales planning. Seeking General or Area Management position with growth-oriented company. SKILLS

• Customer Experience Specialist

• Operations management

• Excellent communication

• Results-oriented

• Training and development

• Highly Motivational Attitude

• Grassroots Marketing

• Payroll / Inventory and Audits

EXPERIENCE

05/2021 to 07/2022 Business and Employment Specialist 2 Oregon Employment Department – Remote / Hybrid Work

• Assisted claimants in Special Programs via telephone on Workshare, SEA and TUI Claims as well as assisting other departments with OED, when needed.

• Assisted Sr. Leadership in streamlining processes to effectively lower call queue hold times while maximizing claimant satisfaction scores.

• Keep up on all OED policies and procedures, as well as taking all necessary training modules and classes to ensure OED knowledge us up to date

• Worked with Dept Managers and Leads to solve / investigate complex situations.

• Put on Quality Assurance Team to audit processed claims to ensure all policies

& procedures followed and ensure claimants were given all possible solutions it issues.

08/2018 to 05/07/2021 Market Leader / Retail Sales & Operations Manager Exclusive Wireless Oak Grove, OR

• Promoted from Mobile Expert to Market Leader in under 2 years.

• Adapting to constantly changing environment, products and systems.

• Taking an underperforming location from 147th place to the Number 1 spot in company in under 3 months.

• Supervised 9 stores within Oregon East Market, handling employee concerns and customer escalations.

• Being highly proficient in problem solving and communication skills.

• Earning multiple awards in multiple metrics, both Sales and Operations. 10/2015 to 02/2016

Retail Sales Consultant

AT&T Store San Dimas, CA

• Customer Service practicing companies 5 Key behaviors to deliver outstanding customer experience.

• Maximizing sales by offering customer solutions to fit their lifestyle while increasing brand loyalty and creating recurring profit.

• Maintaining a 98% or above on AT&T WTR (Willing to Recommend) Customer Surveys.

• Hitting or exceeding expected quotas in all areas of sales and key business drivers.

04/2013 to 04/2015

Store General Manager / Multi-Unit

Sweet XO Agoura Hills, CA

• Oversaw and participated in the build out of 4 new Southern California locations. ServSafe Manager certified in California.

• Managed 2 locations simultaneously during the 2013 holiday season.

• Actively building brand image and participating in community functions throughout several cities to build customer base.

• Raised profit and productivity in 2 locations including a 15% + LY for the 2014 year for Arcadia location.

• Creating and implementing several of the company policies and procedures as well as organizational tools for all stores.

• Created and implementing several key company guidelines and policies, including SweetXO Coaching Manual and SweetXO Job Descriptions. 04/2009 to 12/2012 Shop General Manager

LUSH Pasadena, CA

• Maintained a consistent 35% + LY and over as well as a 153% + LY in December 2011.

• Raised Average Dollar Sale from $22.00 to $41.00 to become the 2nd highest average dollar store in North America.

• Moved Pasadena location from 97th ranking to the Top 25 in North America.

• Earned multiple QSR rewards as well as winning 2nd place in national sales contest and winning a trip to England.

• Invited to take part in National Retail Support training initiative to further advance within the company.

05/2007 to 01/2009 Store Manager of Operations

Virgin Megastore Orange, CA

• Supervised & trained staff of 30+ on all aspects of Store Operations.

• Supervised all day-to-day operations of big box retail store.

• Implemented training course for new recruits – speeding profitability.

• Responsible for all files, documentation, scheduling and disciplinary actions for all employees.

• Worked closely with Loss Prevention to execute new plans to minimize loss and improve internal controls.

ACTIVITIES AND HONORS

• Bonus and Notice of Recognition from Owners and Investors of SweetXO for going above and beyond for their company in a moment of need.

• Multiple QSR Awards, 1st Place in Year Long competition on most improved store in all areas, winning staff $1500 and myself and assistant, a trip to England.

• Award from City of Pasadena for Outstanding Business Excellence and Serving the Community.

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