Customer Service Territory Manager
Resume:
DEREK BRACEY
Professional Summary
I am seeking a challenging position in the field of Information Technology, and an opportunity to apply my skills and education to advance the goals of a new agency by supporting its technology support needs. I have endeavored to advance my career with each phase of my education. My last position provided me a chance to grow professionally, but lacked viable opportunities for advancement. I came to understand that in order to maintain a robust level of occupational excitement, it would be necessary to seek a new position.
I feel proud of the work that I've accomplished, and believe that my talent will be better suited to a fresh environment in a new company. Work History
L Knife and Son, Sheehan – IT Application Support/ System Admin Kingston, MA
01/2010 - 12/2022
● Managing accounting, warehouse, operations, sales, and technology tickets for the company Help Desk using Kace (Dell).
● Traveling to remote sites to implement network and software upgrades, and providing real-time training for our users on site. These typically included IOS devices, warehouse Voice Pick applications, and essential software upgrades.
● Working remotely after hours and weekends to ensure end-user satisfaction.
● Successfully developed close working relationships with management at remote sites to optimize their access to our Corporate IT division. National Cash Register - Customer Service Engineer Boston, MA
04/2007 - 12/2009
● Lead technician on a fifteen person customer service team where I functioned as the direct liaison between the Territory Manager and the rest of the service team.
● I had primary responsibility for fielding and managing operational and technical difficulties presented by the other service team members. adwbfr@r.postjobfree.com
Boston, MA 02125
Skills
A self-motivated and collegial team
member who can maintain a clear focus on
targeted objectives and problem
resolution.
Exceptional customer relation skills.
Fully adept in numerous computer
applications including Microsoft Office
Suite, Office 365, Kace, Vermont
Information Processing (Route Accounting
System).
Able to configure and implement analog
and digital electronics, operating systems,
and network systems to facilitating the
building, testing, maintenance, training
and operation of newly implemented
computer systems.
Develops critical relationships with
members of leadership throughout my
agency to enhance overall corporate
functioning.
Readily able to diagnose, troubleshoot,
and resolve technical problems in a timely,
organized manner.
Self-motivated individual who enjoys
assisting others to resolve operational and
technological problems.
Willing to travel to accomplish corporate
goals and priorities.
● I oversaw the installation, maintenance, and repair need of point-of-sale equipment.
● I was responsible for the provision of network and server maintenance and repair.
● I provided customer service and support for corporate and private clients by directly interfacing with site managers. JetBlue Airways - Customer Service
Boston, MA
10/2005 - 03/2007
● Ground Operations
● Assisted customers with special needs and pre-boarding assistance.
● Responsible for both internal and external preparation of aircraft, including aircraft fueling, waste disposal, and luggage transport.
● Coordinated aircraft guidance during surface movement between arrival and departure locations.
● Operation of service equipment including ground vehicles, jet tow, and elevated de-icing equipment.
Bill Kenney Productions - Stagehand
Los Angeles, CA
06/2004 - 09/2005
● Technical specialist responsible for preparing theaters and arenas for concerts and corporate functions.
● Built stage structures and prepared lighting, carpentry, electrical and sound systems for stage productions.
● Excellent capacity for quick thinking and technical problem solving in response to logistical issues in a fast-paced and demanding environment.
● Management of complex systems requiring attention to detail and consistency to ensure that technical work is fully functional and fail safe.
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