NANCY L. BOLEN 616-***-****

PROFILE HIGHLIGHTS

Administrative Assistant to Chief of Fire Department, active certified Firefighter/Fire Officer, Medical 1st Responder, successful grant writer and manager.

Human Resource Management experience and Supervisory experience in directing manufacturing operations within a Fortune 500 Company.

Expert Change Agent with demonstrated employee relations expertise using strong interpersonal skills. In depth experience includes risk control, policy and compensation plan development, manufacturing management and teambuilding in a turnabout environment with safe and efficient systems for optimal performance.

Talented organizational redesign & restructuring professional

PROFESSIONAL EXPERIENCE

Protiviti Gov Services 4/2020 to 8/2020

US 2020 Census Field Supervisor - 2/2020 to 6/2020

United States Federal Government – Commerce Dept Tri-County Area

Train and Supervise Field Census Collectors

Coordinate Data Collection

Maintain Data Bases, Payroll, Quality Audits

Administrative Asst. – Bookkeeper/Office Manager 2013-2019

DHE Climate Solutions - Part Time Sparta, Michigan

QuickBooks – Accounts payable/receivable/invoicing

Administrative Asst. – Bookkeeper/Office Manager 2011-2013

Kathleen Hill, R.S., LLC Sparta, Michigan

Office-appt. setting, deposits, data input, MS Access, QuickBooks

Business Office Accountant-Cashier 2010-2012

Sam’s Club Grand Rapids, MI.

Cash Management, Accounting, Cashier

Chief’s Aid – Admin. Asst. 2003-2018

Firefighter, Medical First Responder

Sparta Fire Department Sparta, Michigan

Responsible for vital business systems design and implementation.

Establish and maintain training and development program.

Purchasing/procurement, equipment management and maintenance program.

Accounting, payroll, and resource management.

Authored several successful grant applications, which generated $585,000 for the Department. Manage contracts & purchase negotiations w/vendor’s and ensure compliance with all grant requirements.

Maintain current knowledge of compliance requirements for local, state, and federal laws, training standards, emergency medical regulations for first responders and firefighters, hazardous materials and firefighter right to know, NFPA, OSHA, and MIOSHA.

Manager 2002-2003

Bolen Brothers, Inc. Sparta, Michigan

Supervision, inventory management, and accounting responsibility of family-owned apartment/housing rentals, and seasonal retail business.

Implemented Kanban system for inventory management.

Steelcase, Inc. Grand Rapids, Michigan

Superintendent Manufacturing Operations 5 years

Managed direct manufacturing operations for world leader in office furniture products with more than 12,000 employees worldwide.

Consistently achieved customer satisfaction by ensuring on-time delivery of quality products in compliance with customer specifications.

Meet/exceed cost and budget targets, with emphasis on labor cost control/reduction.

Successful implementation of preventative maintenance program.

Supervised/coached 6 salaried supervisors and 200+ hourly employees.

Reduced labor costs by 33% in two years.

Successfully maintained corporate lead-time with 150% increase in orders.

Successfully implemented pay plan with transition from individual incentive to group pay.

Project Manager for corporate wide review of shift work.

Human Resource Employee Relations Manager 3 years

Human Resource & Employment Law advisor on executive management team

Authored corporate policies and maintained responsibility for implementation and enforcement.

Achieved negotiated resolutions of employee and management conflicts.

Manufacturing Team Supervisor 4 years

Provided first line supervision with responsibility for cost control, production quality and schedules, labor utilization/efficiency, employee safety and morale.

Pilot successful “Team Leader Program”, which became model for the corporation.

Human Resource Employee Relations Manager – 2nd Shift 2 years

Employee & Labor Relations Management, training, implementation and enforcement

Loss Control Safety Engineer 3 years

Responsibility for safety and loss exposure for drivers and equipment in Corporate Highway Fleet, City Fleet, switch drivers and all physical distribution centers on two complexes.

Ensured compliance with all OSHA, MIOSHA, DOT, state and federal regulations and laws.

Investigation of all incidents/accidents and the development or modification of policy and procedures as needed and as required by local, state and federal law.

Protection Services Sergeant 6 years

Asset protection, complex security and service, background investigator, incident investigation and follow-up responsibilities. Shift Supervisor.

EDUCATION

Bachelor of Science Business Administration

Aquinas College Grand Rapids, Michigan

OCCUPATIONAL EDUCATION AND PROFESSIONAL AFFILIATIONS

Diversity in the Workplace

Participative Team Leader

Creative Training Techniques

EEOC, ADA, ADEA, FMLA Law

Malcolm Baldridge National Quality Award Examiner Training

Demand Flow Technology (DFT)

Just In Time (JIT)

Kaizen

Drugs in the Workplace

Hazardous Materials

Negotiating Techniques for an Empowered Workforce

Creative Training Techniques

Society for Human Resource Management

Michigan State Fireman’s Association

Time Management

SOFTWARE SKILLS

Microsoft Office Word, Excel, Power Point, Fire Tools, NFIRS, and QuickBooks

PROFESSIONAL CERTIFICATIONS

Interaction Management Trainer

State Certified Fire Officer I & II

Medical First Responder

State Certified Firefighter I & I

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