DANA SIMMONS

*** ******* ******, ********, ** *9203 C: 803-***-**** adwbf3@r.postjobfree.com

Accomplishments

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Experience

Benedict College 6/2022 to Present Columbia SC

Event Set Up, Custodian, and Special Projects

Out of Work Due to Covid 12/2021 to 06/2022 Columbia, SC

Second positive testing for covid this time was the worst affect.

Spectrum DSC Chat and Voice Agent 3/2018 to 11/2021 West Columbia SC

Processed inbound calls and chats per sales calls.

Various Temporary Assignments 4/2016 to 2/2018 Columbia SC

During this time, I was also taking care of grandchild that had some health issues at the time.

Medical Collector 11/2014 to 03/2016 Recruiting Solutions/VBO Columbia, SC

Resolving accounts with health insurance payer

Admin Assistant/ Receptionist 11/2013 to 01/2014 Overhead Doors/Labor Smart Columbia, SC

Verified that information in the computer system was up-to-date and accurate. Scanned and filed forms, reports, correspondence, and receipts. Operated office equipment such as copiers and fax machines. Entered information into computer databases. Processed and routed incoming mail.

Cashier 03/2009 to 07/2012 Walmart Columbia, SC

Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues.Unboxed new merchandise.Weighed food to determine correct pricing.Operated cash register with proficiency.Maintained gift certificate documentation.Provided professional and courteous service at

all times. Worked overtime shifts during busy periods.

CNA 01/2006 to 01/2008 Palmetto Health Baptist Columbia, SC

Assisted patients with multiple chronic diagnoses, including COPD and asthma.Supported patients with customized patient teaching tools.Participated in unit based Quality Assurance Program.Ensured HIPAA compliance.Monitored patients with acute conditions.Provided necessary health education training for patients.Maintained patient privacy and confidential patient information.Tested patients' blood glucose levels.Worked as part of team to execute proper care of body mechanics and safety of patient.Provided caring companionship to elderly and developmentally disabled patients.

Customer Service 03/2003 to 09/2005 Coral"s Columbia, SC

Processed an average of numerousAnswered customers' questions and addressed problems and complaints in person and via phone.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Consulted with customers on the latest styles and trends.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Kept current on market and product trends to effectively answer customer questions.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.Communicated information to customers about product quality,

value and style. Built and maintained effective relationships with peers and upper management. transactions each day in a timely manner.

Admin Asst/Receptionist 04/1996 to 01/1999 United Housing Columbia, SC

Planned travel arrangements for fiveDrafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Planned meetings and prepared conference rooms.Wrote reports and correspondence from dictation and handwritten notes.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and

scanned documents. executives and staff.

Telecommunication rep 03/1999 to 01/2002 APAC Columbia, SC

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries.Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues.Properly directed inbound calls in phone queues to improve call flow.

Education

Associate of Applied Science: Accounting Kaplan University

Associate of Applied Science: Accounting Everest University

Orlando, FL, United States

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