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Recovery Specialist Customer Service

Location:
Mumbai, Maharashtra, India
Posted:
April 03, 2023

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Resume:

ASHISH MANJAYYA GANGULI

**-* ******* ****, ******* Kurla Road, Chakala, Andheri ( East ), Mumbai: 400093.

Contact Number: +91-937*******.

Email Id: adwbeq@r.postjobfree.com

Date of Birth: 31st July 1983.

EDUCATIONAL QUALIFICATION

S.S.C (Senior Secondary School Certificate)Holy Family High School – Mum 1999 - 2000.

Diploma ( Computer Science & Engineering ) Bangalore University. Year 1999 - 2003.

Software Project Management. Bangalore University Year 2003 - 2004.

PROFESSIONAL EXPERIENCE

Worked for DATAMATICS FINANCIAL SERVICES PVT.CO.LTD from Nov 2015 – Sept 2017 As a “ Sr. Business Development Executive” for IT Marketing & Sales.

JOB RESPONSIBILITIES

Discussing IT softwares used by companies ( U.S.A Clients), Conversing with decision makers like ( VP’S, AVP’S, CEO’S, CIO’S, CFO’S & HOD’S)

Helping clients understand how the new software is most efficient, time saving and beneficial for their company.

Fixing up appointment with our IT Analyst for presentation to seal the deal.

Providing Clients the best need based software considering their requirements .

PROFESSIONAL EXPERIENCE

Worked for OCWEN FINANCIAL SOLUTIONS PVT.CO. LTD. As a “Senior Recovery Specialist “ From Nov 2007 to May 2009 U.S.A Process.

JOB RESPONSIBILITIES

Collection Process U.S.A, Collecting overdue debts from customers ( Credit cards, Personal loans, Car loans & Mortgage.)

PROFESSIONAL EXPERIENCE

Worked for JP MORGAN CHASE PVT.CO.LTD from April 2005 – Nov 2007 As a “Sr. Financial Service Executive” for Sales, Balance transfers & Mortgage.

JOB RESPONSIBILITIES

Handled existing JP Morgan Chase customers U.S.A for Balance Transfers & Credit cards.

Upselling JP Morgan Chase financial products to customers & generating revenue .

Acting “Team Leader & Sales Coach” for 7 months.

PROFESSIONAL EXPERIENCE

Worked for ICICI PRUDENTIAL LIFE INSURANCE PVT.CO.LTD “ Sr.Financial Advisor” from Sept 2004 to April 2005.

JOB RESPONSIBILITIES

Meeting H & I clients, Presentation to Companies & their employees about the New Insurance products the company has to offer.

Closing deals & Making sure that existing customers get 100% customer service.

PROFESSIONAL EXPERIENCE

Worked for TATA AIG LIFE INSURANCE PVT.CO.LTD as “ Team Leader” May 2003 – Sept 2004.

JOB RESPONSIBILITIES

Successfully managed a team of 12 members for Direct Marketing sales.

Generating daily MIS reports, Setting up team targets, Conducting team meetings,

Training under performers when required, Assisting the team to achieve Monthly business targets.

KEY ACHIEVEMENTS

Awarded “ Effeciency Champ & Champ of the Quarter” for 4 Consecutive Quarters at JP MORGAN CHASE for U.S.A Sales & Revenue Generation.

Awarded “Best Bussiness Development Executive” for 2 Quarters at DATAMATICS FINANCIAL.



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