Customer Service Supply Chain

Michael Delloiacono

Located in Rochester, NH

PROFESSIONAL SUMMARY

Dynamic and accomplished Contracting Expert with over thirty years of experience managing and handling sophisticated needs of high-net-worth clients. Successfully saving taxpayers by assessing financial goals and risk tolerance and designing plans with minimal risk to ensure all military components get their supplies and services on time with excellent quality and within cost and according to the terms and conditions of the contract. Deepens relationships with all stakeholders (internal and external) of the various disciplines (Contracts, Production, Engineering, Program Management) Provide team with training to complete all requirements necessary to ensure that all actions are complete, and all communication is effective so there is clarity which will save money as well for the American Taxpayer. Focused my talents to administer contracts and budgets to keep purchasing operations efficient and cost-effective. Diligently reviews new vendors and monitor deliveries to maintain successful supply chain. Proficient in many Government programs for business systems, production delivery systems, finance, and billing systems as well as all of the Microsoft applications.

PROFESSIONAL EXPERIENCE

Administrative Contracting Officer/Supervisor

Defense Contract Management Agency – Boston, MA

March 2003 – September 2019

Continuously evaluated the market and vendor performance to optimize processes and budget administration

Resolved vendor or contractor grievances and claims against suppliers

Negotiated the company’s contracts and delivery schedules with suppliers

Implemented cost-reduction strategies and savings plans to reduce corporate expenditures

Managed the disposal of surplus materials to recoup costs and minimize losses

Strategized and implemented methods for keeping material costs low and saving on the related delivery charges

Sourced and vetted new vendors to fulfill the organizations supply needs with quality materials

Developed specifications governing the quality and performance requirements for each type of equipment, product, or raw material

Reviewed purchase order claims and contracts for compliance with company policy

Completed all required paperwork within anticipated timeframes

Reviewed activities regularly to identify opportunities for improvement

Monitored processes and recommended methods for improvement

Participated in seminars and additional training to expand knowledge and skills

Followed established guidelines and procedures

Supported operations with consistent maintenance and updates of corporate files and records

Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets

Drafted purchasing and contract management instructions, policies, and procedures

Required minimal oversight to complete job tasks, meeting all deadlines and goals

Finished all tasks and job duties, adhering to deadlines to avoid delays

Assisted team members and managers with tasks to maintain productivity and meet project milestones

Kept work area organized and clutter-free

EDUCATION

Bachelor of Science Business Administration

Suffolk University – Boston, MA

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