Relationship banking customer service

Dawn R. Webb Turner

*** ********* ** ***** *******, PA 15068

Cell: 412-***-**** Home Office: 412-***-****

E-mail: ***********@*****.***

Objective

To gain a career position where I can fully utilize my leadership experience and education, while contributing to the benefit of my community and employer

Work Experience

President & CEO

Our House Development, Inc. Pittsburgh PA

Manage several areas of service which include: Financial Education, Credit Restoration, and Real Estate. Focus is to establish an Educational Learning Center that will focus on financial literacy and Entrepreneurship for the youth.

Teacher

Pittsburgh Board of Public Education, Pittsburgh, PA

Full-time position, teaching various subjects such as: reading, math, science, and social studies.

Branch Operations Manager

Three Rivers Bank, New Kensington, PA

Managed general branch operations while delegated and supervised day to day office duties to the Branch Operations Assistant

My focus was to get out into the community and generate business through building relationships; Developed an effective sales program for my office which helped motivate the staff to reach their goals

Education

05/2004-08/2005 University of Pittsburgh, Pittsburgh, PA

Masters of Arts in Teaching (MAT)

Degree: 2005; GPA: 3.8

08/1997-05/2000 University of Pittsburgh, Pittsburgh, PA

Bachelor of Science in Natural Science

Degree: 2000; GPA: 3.3

Community College of Allegheny College

09/1986-08/1997 Associate of Science in Biology

(Sporadically) Degree: 1997; GPA: 3.5

Professional Affiliations

African American Chamber of Commerce of Western Pennsylvania

National Association of Female Executives

Minority Network Exchange

Past member and Treasurer of the New Kensington Rotary

Past member of a BNI Networking group

Past member of the New Kensington Chamber of Commerce

Graduate of Leadership Alle-Kiski Valley

Honors & Awards

Citizens Bank: Recognized for reaching goals even as a part-timer

National City Bank: Highest Cross-Sale Ratio ~3 months in a row; Most referrals to financial service in Mutual Funds; Hats Off Customer Service Award Winner (3 times)

University of Pittsburgh: Dean’s List 1998-2000; 2005, Cum laude, One of 3 finalist in the College of General Studies’ Success and Determination Award

University of Pittsburgh: Recipient of the Distinguished Black Student Award for Academic Excellence and Devotion to the Ideas of the University of Pittsburgh

Community College of Allegheny County: Dean’s List Awards, 3.0+ Club, Talent Roster for Distinguished Academic Performance at a Two Year College 1995-1997, Outstanding Academic Achievement Award Winner

Young Preservationists Association 2009 Promise Award Winner

Pittsburgh Courier’s 50 Women of Excellence 2009 Award

AKA Hats Off Award for Community Service 2010

Champions Enterprises Celebrating Women Award

Onyx Woman Leadership Award

Community Service

Let’s Clean Up Our House Committee

Past Member of NAACP (Economic Development/Education)

Past Member of the Hton Comprehensive Development Plan Committee (served on the Public Safety Committee)

Past Member of the HB Beautification Task Force

Recognized by the Mayor for participating in the Shop-N-Save/City of Pittsburgh sponsored “Picking Up Pittsburgh Program”

Past Volunteer for the Lemington Home for the Aged & the Salvation Army

Pittsburgh Clean Commission Steward Homewood North

President of Upland Street Block Club – Block Watch Plus Operation Better Block

Served on Mayor William Peduto’s Transition team - Education

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