Phlebotomist

Ianiana Scarbrough

My working experience began when I was sixteen years old. My first job was at

Taco Bell, owned by Bell of America. I started out as a Service Champion, serving and greeting customers. I eventually wanted to advance in the company, so I took on my first leadership role as a team trainer. At age eighteen, I had grown within the company and became Assistant Manager, expanding my knowledge and skills. I also have retail experience by working as a Sam's Club associate, which allowed me to to excel in assisting, and providing the excellent customer service experience. By gaining these skills, it has prepared me to complete my daily task now as a Customer Service Representative at Sentry Insurance. My tasks include serving customers seeking assistance with claims, payments, endorsements and new business. This experience is like no other. My job is currently remote, which has been challenging, however, overcoming challenges is my specialty. I'd be more than happy to be an great asset to your team. I'm fast learning, think outside the box and great assistant in any aspect. Blending academic training in economic and business administration with hands on experience in sales and operations support to offer employers a track record of delivering on tasks accurately, efficiently and quickly. Known for providing best in class customer service and communications in a variety of business settings. I also had the opportunity to develop in the medical with 3 months of volunteer experience in radiology and phlebotomy.

7821 Bergstrom Drive Raleigh, NC 27616 252-***-**** *****************@*****.*** https://www.linkedin.com/in/ianiana-scarbrough-0291891a1 WORK EXPERIENCE

Taco Bell — Assistant Manager

10/2015 to 12/2021, Wallace, NC

Develop and execute strategy to enhance and maintain facility productivity and eliminate or improve the unproductive aspects of the current strategy. Plan and execute social, diversity and training activities to maintain a well trained and cohesive team. Mitigate expenses by accurately forecasting and scheduling employees based on hourly and daily projected workload.

Family Dollar — Assistant Manager

Chick- l-A — Cashier

Jimmy Johns — Assistant Manager

Sam’s Club — Marketing Associate

Sentry Insurance — Customer Service Representative EDUCATION

James Sprunt Community College — AA in Science

02/2018 to 08/2018, Wallace, NC

Assisted in the development of marketing campaigns that increase various consulting contracts including, market and baseline surveys, program closeouts and mid-term review. Supervised staff in various departments, acted as team lead for business.

10/2018 to 09/2019, Front House Member

Communicated directly with customers to establish great service experience, process payments. 08/2020 to 01/2021, Durham, NC

Assisted with the training of assigned staff and site based staff in the proper use of specialized tools, materials, and equipment. Created bi-weekly schedule for 10 hourly employees. Assisted in performing preventive maintenance where possible to keep equipment in good running condition. Implemented procedures to triple throughput by improving productivity.

02/2021 to 09/2021, Durham, NC

Interacted with business users to analyze the process and gather the requirements, making necessary changes to schema objects to ful ll their reporting and business needs. 08/2021 to Present, Goldsboro, NC

Process, payments, endorsements, up sales and communicate directly with customers to excel in great customer experience.

08/2014 to 05/2019

Contact this candidate