Tenured administrative specialist with extensive IT background

Celeste Anglada

Hagerstown, MD ● ****************@*****.*** ● 407-***-****

Experience

Financial Accounting (AR) Silhouette Optical, NY October 2021 to Present

● Cash receipts processing payments through automated receipts system (AS 400)

● Resolve payment discrepancies with customers.

● Credit card batch processing, key all credit card receipts, apply cash, reconcile, post

● Work directly with various Buying Groups to ensure accounts are current.

● Inbound/Outbound collection calls, refund processing, NSF check processing

● Process credit applications, conducting Experian and Trade reference review to determine credit limit.

● Work with Account Executives and VP’s to provide assistance for their customers' billing matters.

● Created a training plan and trained new hires on processes and company policies. Intake Coordinator Complete The Mission Project - Ballston Spa, NY January 2021 - Present

● Recruitment of veterans to assist in becoming a self-sufficient contributing member to the local community.

● Responsible for assessing, scheduling, and orientation of admissions.

● Identify and employ Accountability Partner

VGA-Independent Contractor Contractor - Self Employed January 2016 - Present

● Virtual Office, Admin & IT Support & Human Resources / Employee Recruitment

● Provide customer service as first point of contact, perform admin office tasks for clients

● Prepare statistics, data analysis, reports and presentations, train client's staff Accounting Receivable Clerk By George Food - Ballston Spa, NY March 2020 to January 2021

● Assist customers with billing matters

● Processed invoices and payments via Quickbooks

● Ran reports for CEO and sales teams such as open balance reports, register, etc (Quickbooks)

● Provided various IT technical support and expertise / designed, updated and managed company website At-Home Agent (Remote) HomePro - Tampa, FL 2019 to 2020

● Outbound call center/telemarketing (cold calls)

● Engage callers in completing surveys for clients. Assistant Manager Dollar General - Sanford, FL 2018 to 2019

● Oversee/train cashiers and general staff, act as back up to staff as necessary

● Open/Close Store, Truck and Vendor Coordination & Management

● Inventory, Cash management, Prepare bank deposits Global Service Desk Manager United Nations - IT Department - Manhattan, NY 2014 to 2016

● Establishment of Global Service Desk for the United Nations.

● SAP Implementation replacing software to industry standard enterprise applications. IT Service Coordinator Agent Supervisor GGGroup - Manhattan, NY 2012 to 2013

● Diagnose/resolve quick technical issues, dispatch/escalate tickets accordingly.

● Admin/Supervisory role, ensuring all policies are enforced and improved upon.

● Documentation of Service, Scheduling/Logistics/Policies, creation of work-flows Software Support Specialist PracticePro - Brooklyn, NY 2011 to 2012

● Phone/Remote support for medical billing software, ensure HIPAA compliant

● Resolution of database corruption and database maintenance.

● Analysis of x12 codes deciphering errors w/EDI clearinghouses. Assistant IT Procurement Officer United Nations - IT Department (OICT) - NY 2010 to 2011

● Management/Administration of MVLS enterprise applications / requisitions.

● Executive Admin Assistant for Chief & Senior VPs Executive Admin United Nations - IT Department (OICT) - NY 2009 to 2010

● Appointed as Executive Admin Assistant for Chief & Senior VPs.

● Budget & Contract management and license renewals. Senior Logistics Technician United Nations - IT Department (OICT) - NY 2009 to 2010

● Established Multi Licensing Enterprise throughout the organization.

● Assistant to supervisor, management of technicians and equipment.

● Promoted for excellent performance.

IT Service Desk Agent United Nations - IT Department (OICT) - NY 2008 to 2009

● Call center point of contact for the United Nations service desk.

● Ticket creation/escalations to appropriate groups to facilitate requests or troubleshoot.

● Promoted due to performance

Education

Associate in Computer Network Administration Gibbs College - Livingston, NJ September 2004 to June 2007

Skills

● MS Office ● MVLS ● G-Suite ● Office 365 ● Adobe ● Quickbooks ● Outlook ● Lotus Notes ● CRM ● ERP ● BPM

● RMS ● Database ● API ● SAP ● CMS ● EIDMS ● Kronos ● ConnectWise ● HTML ● CSS ● SQL ● JavaScript ● Web Design & Admin ● SEO ● Social Media Management ● Typing 85+wpm ● Databases ● Enterprise Software ● Linux

● Agile ● Software Troubleshooting ● Zendesk ● B2B ● Management ● Technical support ● IT Support & Mgt ●

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