Victoria C Penta *** The Villas Way

914-***-**** Kingsland, Ga 31548

PROFILE

High-energy individual with a wide range of customer relations experience and a solid grasp of best practices in customer service. Offering confident communications skills and a well-developed understanding of the level of attention and responsiveness that customers require. Ability to use the computer efficiently and also learn how to use new software. Consistently able to follow corporate directives and meet the most demanding customer expectations. Proven ability to maintain a clear perspective of goals under pressure and remain focused in unpredictable situations. Regarded as a loyal and diligent employee who demonstrates a great deal of initiative and honesty.

EMPLOYMENT

The Westchester Bank White Plains, NY

8/2020 – 5/2022

Receptionist

On a typical day, I answer phones in a professional and courteous manner, direct calls to appropriate parties, welcome all guests and show them to the seating area. Let the receiving party know their guest has arrived. Check and distribute the mail daily. Ensure outgoing mail is placed in mailbox. Manage the office courier bag. Ensure bag is locked when given to courier and empty the bag when it returns each afternoon. Maintain the courier log. I always provide outstanding service to customers.

The Westchester Bank Ossining, NY

8/2019- 8/2020

Customer Service Representative

Responsible for the sales and service of all bank products. Responsibilities include opening of accounts, provide exceptional customer service, ensure policies and procedures are followed. Prepares various operating reports as directed. Responsible for conducting teller transactions in an accurate and timely manner. Familiar with BSA policies and procedures, completes BSA required training in a timely manner. Resolve escalated customer complaints/ issues promptly and effectively. Using my keen awareness of clients’ pain points, I practiced cross-selling, where I would recommend additional bank services. I also searched for new clients through cold-calling or lead follow-ups.

Sterling National Bank White Plains

9/2016-8/2019

Senior Client Service Associate

Assist the Client Service Manager in maintaining the operational integrity of the teller line, including control of the assets, negotiable instruments and training of teller staff. Processing wire transfers. I coached other bank employees on increasing sales and improving customer service, with an emphasis on achieving branch goals. I also assisted with orienting new hires about job expectations, company products and services, and compliance.

Hudson Valley Bank, Peekskill, NY

2/2013- 9/ 2016

Bank Teller

Assist customers with reconciling accounts, consistently given more responsibilities. Proving the ATM at the end of the day. Processed bank transactions, including loan payments, deposits and withdrawals, and coin and cash orders. Aside from guiding customers during these transactions, I ensured consistency as well as compliance with the bank’s policies and procedures.

EDUCATION

Westchester Community College, Valhalla, NY

Liberal Arts Major (2000 -2003)

Peekskill High School, Peekskill, NY

High School Diploma (2000)

Areas of Specific Expertise

Cash Management

Customer Service/Vendor Relations

Management/Reconciliations

Inventory Management & Inventory Control

Customer Fulfillment/Quality Assurance

Problem Resolution/Policy Enforcement

Display Merchandising/Staff Training

Activity Analysis/Report Summaries

Confidential Records Management