Hermes Sanchez, MBA, PMC

***** * ********* *****, ******, AZ

Home: 602-***-****

adwbag@r.postjobfree.com

Professional Summary

Over 30 yrs of experience and knowledge as a Project and Training Manager, Instructor, LMS Administrator, curriculum developer, while working with Human Resources, and Training departments. Worked within the fast-paced business management of Call Centers, healthcare and military environments based in either a Remote or At Location. Consistently applying ADDIE Training concepts in the field to meet and exceed expectations.

Program used:

*JIRA * Salesforce * Confluence * LITMOS * All Microsoft Office *Camtasia *Kronos

* Captivate * Snag-it * WEBEX * SKYPE * Workday * ADOBEs. *Zoom

Work Experience

Training Manager WorkCare, Inc.

Feb 2022 - Jan 2023 Location: REMOTE

Responsible for updating, creating, designing, and implementation of curriculum of over 10 formal training programs for the Incident Intervention Department.

Continually evaluate course effectiveness and Curriculum Development as LMS Administrator .

Supervised a 3 person Training team while assisting HR with Interviews and created a Interview worksheet which helped with getting better candidates and increase Retention Rate over 25%.

Training Role Manager DeepMile Networks LLC

Oct 2020 - Feb 2022 Location: Luke AFB, AZ

Lead, coordinated, tracked and maintained all Global Service Center (GSC) problem tickets associated with new EHR System, n

Assists in establishing the Informatics Steering Committee (ISC) at the Military Treatment Facility (MTF) in accordance with the DHA ISC Policy.

Maintained training rosters, role assignments, and provider credentials of over 180 personnel during change over to new HER at 98% accuracy.

Training Supervisor EpiQ Group

Sep 2018 - Mar 2020 Location: Phoenix, AZ

Lead a 5 person Training team for Call Centers of over 4 locations(Phoenix,AZ; Tampa,FL; Dublin, OH; Portland, OR).

Organized and updated Project Legal Cases, Curriculum, training for New Hire classes on a weekly basis.

Established 4 new SOPs for the Training Department, while updating 3 for Talent Management Section.

Education Operation Manager Sentry Data Systems

Nov 2016 - Aug 2018 Location: REMOTE

Dual roles as Manager of a 6 – person team of Trainers and fostered a 4- person Quality Assurance Team ensuring workers were up to date on company’s plans and policies.

Led meetings with All Departments as LMS Administrator to develop over 25 career paths for all of different specialities within company.

Developed and modified training to include Data Analysis for Quality Assurance Analysts to improved productivity by 25%

Developer/ Trainer/ Underpayments Manager Parallon

Jul 2015 - Oct 2016 Location: Irving,TX

Supervised a 14 Person team (8 at location, 6 Remote) in the Underpayment insurance department.

Assisted Training Dept with Instructing classes, building course content, and updating course designs on their LITMOS LMS system.

Completed a 2 Project Cases on new Insurances processes with training ensuring up to date content is being used.

Program Development Manager Prospanica

Oct 2014 - Jul 2015 Location: Irving,TX

Develop the goals and strategic direction for the Training and Development Department.

Create and manage the operating budget for the Programs Department.

Managed over eight programs for the two of NSHMBA’s 3-day summit events.

Training and Content Manager CGI Federal

Nov 2013 - Aug 2014. Location: San Antonio, TX

Assisted HR with interviewing over 250 applicants 2 weeks prior to 1st Training class for call Center.

Devised & completed a Project on effective instruction, course curriculum and training program with the Quality assurance section.

Non-Commission Officer: E-6 United States Air Force(USAF)

Mar 1992 - Aug 2013 Location: Worldwide

Non Commission Officer in Charge of teams ranging from 5 to 100 Airmen

Researched and revised instructional materials for a specialized DLIELC course.

Evaluates Instructional System Development analysis reports Varies Squadrons

Designs & develops instructional materials for 31 courses in English/Spanish

Managed group training Government Purchase Charge account over $250K

Ensured training compliance for 366 Medical Group 370+ personnel.

Manage Warehouse handling Military Shipping cargo, and Inbound Cargo

Education

Master of Science in Instructional Design and Technology

Walden University

Master of Business Admin (M.B.A.) w/ Health Care Management (HCM)

University of Phoenix

Bachelor of Science in Management/Computer Information System

Park University

Associate of Science in Education and Training Management

Community College of the Air Force (CCAF)

Associate of Science in Transportation Management

Community College of the Air Force (CCAF)

Certification

USAF Professional Manager Certification (PMC)

Community College of the Air Force (CCAF)

The Professional Manager Certification (PMC) is a professional credential awarded by CCAF to formally recognize the individual’s advanced level of education and experience in leadership and management, as well as professional accomplishments.

ACC Instructor Certification

Community College of the Air Force (CCAF)

www.linkedin.com/in/hermeserniesanchez2023

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