CAREER OBJECTIVES

A self-disciplined Manager with excellent leadership, problem solving and customer service skills looking for a challenging role in a reputable organization to utilize my logistical, technical, database, skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the industry

EXPERIENCE HIGHLIGHTS

Property Manager/ Information Technology Systems

International Road Dynamics, Inc August 2020- present

Install toll collection and auditing systems

Installation and maintenance on commercial vehicles

Install traffic and security systems

Ensure all technology equipment is running

Schedules work and coordinates repair activities

Performs remote diagnostics and service

Perform on-site diagnostics and services

IRD provides services to maintain third party equipment as well as programs to collect and process customer traffic data.

Duty Manager Cargo Services Control November 2019-June 2020

Swissport International LTD

Responsible for the day-to-day safe and efficient operation of cargo operations while ensuring customer service standards and contractual services are met.

•Effectively manages staff time to reduce dependence on overtime

•Ensures applicable safety and quality standards are met

•Maintains company’s and customer manuals and documentation

•Implements and monitors the local emergency plan

•Develops and maintains good relations with customers and airport authorities

•Find solutions to conflicts and irregularities

•Attends and contributes to internal meetings

•Comply with company Standard Operating Procedures (SOP) and policies

•Maintain a good working relationship with the various control authorities such as

Airport Management, Customs, Immigration, etc.

•Perform related duties as assigned Qualifications and Competencies

•Ensure that financial targets are met in line with the operational plan

•Establish and maintain a high quality standard in the cargo operation; ensure that work flows are constantly improved to cope with competitive requirements.

•Ensure that all subcontracted cargo services providers are closely supervised

•Maintain close and effective business relationships with customer airline’s management.

•Identify root causes of problems and institute corrective actions

•Generate detailed reports and summaries of operations

•Responsibilities include but are not limited to operational performance

•Ensure effective planning methods and procedures are in place and that there are adequate resources, both manpower and equipment, to meet operational requirements

•Oversee and manage employee performance as well as implement required training

Contractor – Wiring/Cabling Installations

Zoe Holdings, ARS Mechanical, Onsite RIS

July 2019 – February 2019

Responsible for the day-to-day high touch customer service skills and highly accurate responses to our Support teams and Customers

Provided technical assistance and project support for our Managed computer networks, their operating systems, applications and end points.

Run diagnostic applications, isolate problems and implement solutions to prevent reoccurrence, in addition to involvement with proactive system replacements and configurations.

•Installation for Point-of-Sale, WiFi, Computer, and other hardware in a restaurant or retail environment

Responsively receive Escalations from our Support Centers and indirectly Customers.

Resolve and communicate high level issues for Windows, MacOS and *nix systems (including VMware).

Experience designing, managing and implementing technical projects and solutions.

Ability to comprehend and script as needed, in PowerShell and SQL preferred.

Support numerous Active Directory environments including DHCP, DNS, DFS and AD DS.

Manage storage relating to VVOL, LUNs and iSCSI connections.

Diagnose and correct networking issues including LAN, WAN and VPN connectivity.

Troubleshoot and configure Edge devices.

Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Com-Tech Manager

October 1999 – December 2017

Comcast Communication Cabling - Xfinity

Stone Mountain, Georgia

•Supervised and coordinated daily job functions of Com-Tech personnel

•Assured work is completed in a timely and efficient manner

•Keep management informed of all issues affecting technical operations

•Compiled to OSHA safety measures and ensure daily safety inspections are implemented and maintained

•Coordinated and implement vehicle assignments, maintenance, and inspections

•Provided highest quality video/audio output to subscribers through the effective direction of maintenance, installation, service and overall technical functions

•Ensured competence and continuity of qualified installation, service, and maintenance through optimum selection, training and development, appraisal and motivation techniques

•Managed, train and develop the requisite number of technical support personnel

•Consulted with vendors on equipment problems

•Ordered repair parts

•Coordinated work activities of installation, service, line and maintenance

•Responded to inquiries through phone, email and/or face to face contact with customers

•Assured integrity of fiber management and return path certification

•Worked on-call as primary technician to provide coverage to emergency areas

•Isolated, troubleshoot and repair coaxial cable television system

•Prepared proper documentation outage and repair work completed

•Performed upgrades and downgrades of systems to restore service to proper performance

•Responded to network subscribers service and repairs of cable Television system

•Installed, maintained, and repaired electrical systems, and fixtures

•Performed other related duties as assigned

ADDITIONAL SKILLS

Large Scale Hardware Deployment & Computer Imaging; End User Support; Hardware and Software Diagnostics; LAN/WAN Networking; IP Networking; Written and Verbal Communications; Time Management; Customer Service/ Client Retention; Project Management; Problem Solving & Conflict Resolution; Purchase with Purchase Up-Sale; Cash Handling; Inventory Management; Quality Assurance Training; Microsoft Office Suite Package

EDUCATION

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