C. John *

CHRISTINA S. JOHN

**** ********* **, ***** ******, GA 30291 678-***-**** adwb93@r.postjobfree.com CAREER SUMMARY

Motivated and dependable insurance professional with years of expertise in a fast-paced environment utilizing excellent communication, client relations and organizational skills. Highly valued and respected for expertise and keen insight in following policy in order to obtain desired results. Proficient in job execution and proven track record of success in compliance and quality control.

AREAS OF EXPERTISE

Microsoft Office Account Management Customer Service Teamwork & Collaboration Data Integrity Key Performance Metrics Client Relations Quality Control & Assurance Written/Verbal Communication Skills Administrative Support Insurance Claims Training and Development Adjuster Reports/Documentation Leadership Remote Access

TECHNICAL SKILLS: CRM/WINDOWS 10/11

EDUCATION/CERTIFICATIONS

Licensed Insurance Agent and Adjuster/Current

PROFESSIONAL SUMMARY

Job Title: Licensed Insurance Agent and Adjuster Current Self-Contracted

Demonstrate superior customer service and professionalism at all times.

Work to resolve any issues/concerns in order to retain loyal business and increase client satisfaction.

Effectively communicate with staff/management to ensure quality of work performed.

Participate in meetings for professional development and updates in organizational process.

Answer calls, respond to inquiries and route to the appropriate areas.

Ability to work independently and manage assigned accounts and claims from inception to completion. Compile all information and ensure all documentation was complete for all initial loss reports, review written and/or computerized estimates in loss settlements.

Communicate with customers and associates over the telephone and other communication channels.

Administrative tasks and duties, included but not limited to filing, typing, providing customer service, processing mail, and sending and responding to email correspondence.

Conduct investigations into auto liability claims, including analyzing data to determine extent of company's liability for loss and damages.

Mentor and train incoming employees and assist them in becoming effective adjusters.

Quality check all documentation for accuracy and data integrity. Job Title: Customer Service Representative February 2016-October 2022 Southeast Trans

Answer incoming calls, respond to inquiries and route to the appropriate areas.

Effectively communicate with staff/management to ensure quality of work performed.

Proficiently navigate through assigned systems to complete established duties.

Provide assistance to users in troubleshooting account access concerns to include, password resets, application support and billing details)

C. John 2

Participate in meetings for professional development and updates in organizational process.

Address and resolve customer product complaints empathetically and professionally, build rapport with customers while providing great customer service.

Job Title: Property Manager May 2014-December 2016 Colony Square Apartments

Managed in budget preparation and execution, building operations, facility maintenance and repair, tenant relations, and project management.

Supported Property Manager on Accounts Payable, vendor scheduling, ordering maintenance supplies and weekly owner's reports, collected rents, secured bank deposits, processed apartment security deposits and managed accurate application files.

Coordinated the apartment make-ready process, lease apartments to prospective residents and managed the sales process from start to finish, responsible for monthly resident retention reporting, advertising reports and devised marketing strategies.

Generated monthly property and financial reporting to inform senior management and client of activities.

Trained and developed leasing consultants on an on-going basis, utilizes proven sales techniques by offering and helped residents resolve maintenance issues.

Job Title: Leasing Consultant August 2011-May 2014 Washington Garden Apartments

Maintained a positive relationship with current residents and ensured great customer service in order to reach maximum retention percentage.

Contributed to maintaining resident retention and occupancy of units consistently with eventually attaining 100% occupancy.

Proven experience in presentation and training of current and future employees, in addition to presentation of properties to prospect tenants.

Composed daily agenda and weekly goals for employees in community as well as scheduling appointment set throughout the week.

Maintained and documented accurate record of new and existing customers for future business purposes. Worked closely with residents to meet and exceed client expectations as well as to achieve customer satisfaction.

Assisted with new lease applications and related processes and coordinates the renewal lease process for current residents.

Conducted searches, performed background check ups, schedules appointments and presented properties to customers.

Accepted service requests from residents and forwarded to service department for prompt processing and conduct follow up calls.