Customer Support Service
Resume:
D/M DAVID
MCARTHUR
SENIOR CUSTOMER SERVICE SPECIALIST
Career Objective
Dedicated and
knowledgeable individual
with 20+ years experience.
Proven ability to quickly
assess customer needs and
provide appropriate
solutions to a wide variety
of clients. Skilled in
resolving customer issues,
managing customer
resolutions, and committed
to maintaining clients
confidentiality.
EXPERIENCE
June 2021 – March 2023
SENIOR CUSTOMER SERVICE REP • Zotec Partners • Carmel, IN. Utilized systems to log, file and track communications related to customer inquiries.
Provided customer support by phone.
Assisted customers in navigating through complex features and services. June 2003 – June 2021
SENIOR CUSTOMER SERVICE ASSOCIATE • Optum 360/Quest • Tampa, Fl.
Fostered close relationships with internal teams and clients to prevent delinquencies.
Processed high volume of customer inquiries about billing and coding. Trained team members on service data, investigations and missing information.
Provided customer support by phone, email, or instant messaging. ADDRESS
2118 W State St
Tampa, Fl 33606,
EDUCATION
Hillsborough High School • Tampa, FL.
May 1980 • High School Diploma
August 1980 • Hillsborough Comm. College Tampa, FL./Completed Some Coursework In Psychology(B.A.)
January 1987 • E1 June 82 In A School Enlistment Ended E4 May 86 United States Navy, Meridian, MS
PHONE
(813) 732–3587
KEY SKILLS
adwb8a@r.postjobfree.com
Adept in MSI, Microsoft Excel and Outlook.
Types 50 wpm.
Strong interpersonal communication skills.
Solid knowledge in medical billing and coding.
Fluent soft and technical skills.
Inter-Departmental collaboration.
Exceptional at multitasking.
Contact this candidate