TERRI JORDAN

Knightdale, NC ***** 919-***-**** adwb7g@r.postjobfree.com

Professional Summary

Knowledgeable and dedicated professional with extensive experience in healthcare industry. Solid team player motivated to maintain customer satisfaction and contribute to company success. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors workers to achieve overall team success.

Skills

Data Entry/Documentation

Team Building & Leadership

Analytical & Problem Solving

Microsoft Word, PowerPoint, Excel, and Outlook

WebEx and Microsoft Teams

Experience with EPIC, Lawson, Citrix, Rapid Connect, Perceptive and Soft ID

Customer Service.

Knowledge of Systems Security Best Practices, familiar with Established Standards and Policies.

Task Monitoring.

Work History

Trauma Tech/ Team Lead/Clinical Secretary /NA II Dec 2007 - Current

WakeMed Health & Hospitals Raleigh, NC

Provides appropriate secretarial and clinical support to patients/families and professional staff to ensure excellent customer-oriented service delivery

Actively supports and incorporates Wake Med's Patient & Family Centered Care (PFCC) model by delivering exceptional patient care under the direction of the Registered Nurse and Providers

Understands and demonstrates needs of organization and supports the mission, vision, values, and aspirational goals.

Document information in patient charts and communicated status updates to interdisciplinary care team.

Maintains strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statutes for data security

Develops and supervises new hires by providing orientation, training, support, and direction.

Trained new team members by relaying information on company procedures and safety requirements.

Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.

Answered high-volume, multi-line telephone, directing callers to appropriate company personnel and staff.

Administrative Assistant Jan 2022 - Apr 2022

Behavioral Health Services, WakeMed Health & Hospitals Raleigh, NC

Provides general administrative support for department

Orders and maintains supplies, maintains environment, equipment, and departmental systems such as Aegis and SharePoint

Processes mail and completes filing (coordinate/conduct filing, file tracking, and file storage)

Provides administrative support for routine updates to departmental reports e.g., enters data, formats, prints and distributes reports

Prepares written communications for department and department leadership

Maintains and processes departmental expense records, travel requests and requests for reimbursement.

Maintains timekeeping system time edits, staff schedules and position coverage as needed

Delivers prompt and courteous response to needs and requests; ensures the highest quality of customer service and satisfaction by responding to feedback and promptly resolving any issues from staff, patients, and other customers

Maintains calendar and schedule for departmental leadership and/or departmental resources such as a conference room and coordinate meeting planning, scheduling, logistics, set-up, and breakdown

Prepares meeting agendas and takes meeting minutes

Creates and follows just in time processes

Creates and supports efficient workflow

Provides support with onboarding of new employees, research, and license/certifications.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Scheduled office meetings and client appointments for staff teams.

Sorted and distributed office mail and recorded incoming shipments for corporate records.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Generated reports and typed letters in Word and prepared PowerPoint presentations.

Medication Team Lead Mar 2003 - Apr 2008

Sunrise Senior Living

Documented information in patient charts and MARs and communicated status updates to interdisciplinary care team

Authorize drug refills and provide prescription information to patient pharmacy

Prepare and administer medications as directed by a physician

Explain treatments, procedures, medications, and physician orders to patients

Supervise and train new hires and care managers.

Intern/ Adoption/ Foster Care Aug 2001 - Dec 2003

Human Services

Developed client-centered treatment plans with specific goals and objectives and provided therapeutic counseling in accordance with such plans

Wrote comprehensive goals and patient treatment plans

Conducted continuing education programs, seminars and workshops and participated in professional development activities to offer added value to patients

Researched patient cases to understand issues and provide current needs assessment

Maintained clinical records to promote strong compliance with federal standards

Complied with all federal and corporate guidelines to safeguard continuous level of patient confidentiality.

Child Services Coordinator Sep 1999 - Jul 2000

Safe Homes, Inc

Resolved patient issues promptly, escalating more serious concerns to for assistance

Collaborated effectively with interdisciplinary teams to deliver quality patient care

Adhered to strict data confidentiality policies to prevent information leakage

Collaborated with team members to identify and accomplish agency objectives

Documented information on clients to provide continuum of care.

Education

Professional: Information Technology Security And Administration Jul 2020

MyComputerCareer.com Raleigh, NC

Master of Science: Human Services Counseling Social & Community Dec 2012

Capella University Minneapolis, MN

Bachelor of Science: Human Services Counseling Dec 2003

Old Dominion University Norfolk, VA

Certifications

Information Security Fundamentals

Management and Leadership

Intro to Microsoft Outlook

Intro Systems Administration, Administrator Level 1&2

BLS for the Healthcare Provider

NA I & NA II

NC Notary Public

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