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Maintenance Supervisor Customer Service

Location:
Enterprise, AL
Salary:
75,000
Posted:
April 04, 2023

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Resume:

EXECUTIVE SUMMARY

More than ** years of achievements and increasing responsibilities in the avionic/electronic technology arena. Proficient as a Platoon Sergeant, Shop Operation Manager, Section Chief, and Technical Inspector for the US Army. Hands on and accomplished leader with proven expertise training and motivating teams in Avionics System Repairs and Production Control. Shared knowledge among co-workers is a multiplier to a company’s success. Flexible, reliable, and detail-oriented leader entrusted with a Secret Security Clearance. I believe in maintaining and exceeding standards.

TECHNICAL EXPERTISE/CORE COMPETENCIES

Security Clearance

Property Accountability

Strategic Planning

Procurement Management

Inventory Control

Risk Management

Instructor/Facilitator

Supply Production Control

Customer Service

Performance Management

Supply Management

Scheduling/Delegating

Personnel Management

Organizational Management

Avionics System Repairer

PROFESSIONAL EXPERIENCE

M1 Support Services October 2019 to PRESENT Fort Rucker, AL

UH-60 Maintenance Supervisor October 2019 to PRESENT Manage 30 Avionics, Electrical and Instrument Mechanics for all coordination of scheduled/unscheduled aircraft maintenance and production activities on the entire UH-60 Blackhawk fleet at Lowe Army Airfield.

Ensures 100% safe, on time, properly configured, reliable aircraft to perform missions in accordance with the PWS.

Provides technical guidance to maintenance personnel performing aircraft maintenance.

Ensures compliance with directives, technical manuals, work standards, safety procedures, and company policies relating to aircraft maintenance operations.

Ensures sufficient manpower, technical data, tools and equipment are available for planned work and shift coverage.

Monitors attendance, approves timecards, and assigns overtime.

Applies company policy and procedures pertaining to promotion, training, discipline, and termination of employees.

Ensures employees possess the qualifications and certifications necessary to perform their jobs.

United States Army September 2008 to September 2019 Fort Gordon, GA; Fort Hood, TX; Iraq; Afghanistan; Camp Humphries, Korea; Hunter Army Airfield, GA

Avionics Platoon Sergeant December 2015 to September 2019 Supervised 12 Non-Commissioned Officers/Supervisors and 45 Junior Enlisted Soldiers/Employees for all administrative requirements. Oversaw four different Military Occupational Specialties in five separate avionics repair sections.

Consistently maintained 100% accountability with 0% losses for Modified Table of Organization and Equipment (MTOE), vehicles, tools, and personal equipment valued in excess of $25 million.

Determined man-hours, personnel, parts, and facility requirements to repair aircraft components, avionics, and associated equipment.

Served as a liaison between the First Sergeant/Personnel Manager and Avionics Platoon for all details and administrative requirements.

Fostered an environment of equal opportunity that was free of discrimination and sexual harassment.

Managed the turn in and transfer of excess equipment that saved the US Army over $15 million in serviceable equipment.

Deployed the Avionics Platoon to a hazardous location which continued to provide high-level maintenance regardless of the austere environment.

Advised 10 Officers and 5 Senior NCOs on 10 major logistic and personnel platforms, including PBUSE, SAMS-E and LOGSA.

Avionics System Repairer Supervisor August 2010 to December 2015 Served as a Maintenance Supervisor and Technical Inspector for the Avionics Survivability Equipment Repair Section. Directly responsible for the supervision of 7 Non-Commissioned Officers/Supervisors and 27 Junior Enlisted Soldiers/Employees.

Created communication and electronics shop to perform maintenance and services on ground and air components; increasing the effective use of the US Army’s equipment and qualified personnel by 45%.

Supervised quality control inspections of repaired equipment and maintenance documents.

Ensured work facilities were compliant with OSHA, EPA, and Army Policies resulting in zero deficiencies during inspections and zero safety incidents.

Kept up to date with new and current test equipment as well as technical manuals to ensure Soldiers were up to date with the latest technology available to them.

Trained Soldiers/Employees in a classroom and hands on setting on how to read schematics, troubleshoot, and repair radar equipment to the component level.

Integrated the five-step Composite Risk Management process into all electronic equipment maintenance procedures with reduced risk management and damage to equipment.

Technical Inspected over 10,000 work orders and managed over 50 daily work order requests across four sections.

Avionics System Repairer September 2008 to August 2010 Developed the skills to perform as a Military Soldier in a combat environment including tactical navigation, landmine defense, military communications, leadership, and weapons skills.

Functioned as a junior level supervisor with essential skills in leadership, training, war fighting, and administration.

Performed intermediate and depot level maintenance on special test equipment, avionics survivability equipment, circuit boards, and tested support equipment.

Prepared maintenance and supply records and requisitions; including joint, conventional and modular logistics.

Utilized technical manuals, schematics, automated test equipment and break-out boxes to isolate faults on aircraft components.

Developed basic electronic skillset with the use of mulitimeters, oscilloscopes, frequency generators, and logic analyzers.

EDUCATION

Bachelor of Business Administration: Business Management August 1998 to May 2003 The University of West Alabama, Livingston, AL 35470

PROFESSIONAL DEVELOPMENT

Military Training/Additional Skills:

Sexual Harassment Assault Prevention

Basic Leaders Course

Preventive Maintenance

Equal Opportunity Leaders

Advanced Leaders Course

Microsoft Office

Conflict Management Training

Safety/Accident Avoidance

Unit Movement Operations

Basic Electronics Training

Hazardous Materials Transportation

Technical Inspections

Active Certifications:

General Radiotelephone Operator License (FCC)

Lean Six Sigma Black Belt



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