Customer Service Warehouse Manager
Resume:
Melissa Lacey
Load of experience and enjoys working!
Severance, CO 80550
********@***.***
Dedicated employee with high integrity, strong work ethic, great leadership and motivation skills. Have long term experience in inventory, management of people, customer service, and just helping workflow for all. I also love to find ways to save money and work smarter! Skill Highlights
• Time management and organization
• Inventory control and maintenance
• Logistics and delivery
• Customer service and large account management
• Strategic event planning
• Creative design
• Warehouse management
• Accounts receivable/Payable
Authorized to work in the US for any employer
Work Experience
Director of Operations and Warehouse Manager
Imagine More - Windsor, CO
August 2014 to Present
Responsibilities
Inventory control
purchasing for warehouse/company
Took care of maintaining large house accounts
Warehouse work, preparing for daily deliveries
Sales
Assistant to owner
Maintained cleanliness in warehouse
Maintained spreadsheets for customer deliveries
Accomplishments
Improved inventory loss by 25%
Implementation of new procedures of communication between sales staff and warehouse, cut daily phone call interruptions to warehouse
Maintain great customer relationships with large house accounts. Implemented label program for all outgoing packages. Skills Used
Customer service
Organization
Leadership
Computer knowledge
Bartender/Evening Management
Bruce's Bar & Restaurant
September 2011 to May 2018
Bartender/Server, customer service
• Managing staff and restaurant on several evenings a week along with closing duties, training staff, conflict resolution
Apprentice/Woodworking
Whisper Woods
September 2009 to March 2013
Marketing services via direct mail, internet, personal sales
• Time and client management
• Building, landscaping, carpentry
Owner
LAX Business Machines
December 2003 to May 2011
Same duties as above
• All payroll sales tax preparation and remittance Office Manager/Sales
LAX Business Machines
August 1991 to May 2011
Maintained office, some book keeping, inventory purchase and control, dispatch of service calls to techinical, customer service and customer maintenance, marketing, delivering supplies, basic IT,
• Sales, cold calling for appointments, telemarketing, maintaining current clients and building a relationship with clients, on-site demonstrations, rentals, problem solving to help meet customer needs and improve customer relationships
Customer service, input of jobs for completion
Light Speed Color
December 2008 to December 2009
some book keeping duties
• Basic bindery such as cutting, packaging, binding and printing Education
Bachelors of Science in Business administration
University of Northern Colorado - Greeley, CO
1995 to 2000
Skills
• Inventory Management (10+ years)
• Warehouse Management
• Restaurant Management
• Purchasing
• Accounts Payable
• Serving
• Customer service
• POS
• Sales
• Time management
• Food safety
• Continuous improvement
• Profit & loss
• Production planning
Additional Information
Computer Skills
• Microsoft Word, Excel, Power Point
• Quick Books
• Peachtree
• Software installation
• Basic maintenance
• Basic Network problem solving
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