• LYDIA SARGEANT

• Missouri City, TX ***** 832-***-**** adwb3c@r.postjobfree.com

• Professional Summary

• Purdue University Global Bachelors of Applied Science in Human Services graduate experienced looking for entry-level Human Services position; brings professionalism and exceptional experience in customer service and able to multitask with excellent management approach.

• Education

• Purdue University November 2020

• Bachelor of Science in Human Services GPA: 3.0

• Concentration: Youth/Family Services and Administration

• Kaplan University October 2018

• Associate of Applied Science in Human Services GPA:4.0/4.0

• Dean’s list

• Certifications

• Majored in Medical billing and coding July 2000

• COVID CERTIFICATE IN CONTRACT TRACING November 2020

• Work Related Skills

• Human Behavior & Environment

• Interpersonal Communications

• Survey of Social Problems

• Ethics

• Positive relationship building abilities • Medical billing and coding

• Excellent customer service

• Multitask phone line

• Microsoft word/excel

• Answer multiple phone lines

• Resolve issues to management personnel to satisfy customers

• Work History

INVESTIGATOR 1

Child Protective Services 02/2022 to Present

• Conducts forensic investigations of reports of abuse or neglect to children to determine if abuse or neglect occurred and conducts assessments to determine the current or future risk of harm to children.

• Observes children for signs of any harm and assess the signs to determine if they are the result of abuse or neglect. This could involve children with serious injuries and child fatalities.

• Interviews people in the case such as the parents, caregivers, person who reports the concern, family members, and others familiar with the family situation. This may include medical staff, teachers, law enforcement, etc.

• Assesses child safety and takes the necessary actions to protect the child as appropriate. This could include removing a child from their family.

• Talks frankly and objectively with families about matters they may consider personal and private, such as parenting decisions and actions, sexual abuse, income, money management, and personal relationships.

• Determines action to be taken to remove or to reduce an immediate threat to the safety of a child to include working with families to identify family members who can assist with keeping the child safe, testifying in court to seek emergency protective services, placing children in substitute care, referring family for immediate crisis intervention therapy or other community resources.

• Documents all relevant and appropriate information gathered during the investigation and completes all required forms accurately and in a timely manner.

• Develops and maintains effective working relationships with law enforcement officials, judicial officials, legal resources, medical professionals, and the community.

• Works under constant deadlines that require prioritizing tasks and the ability to work flexible hours.

• Maintains a balance of objectivity and empathy for families living in stressful and crisis situations.

• Medical Scheduler Coordinator 09/2013 to 01/2022

• St. Luke’s Sugarland Hospital – SUGARLAND, TEXAS

• Interviews clients and relatives to obtain social history relevant to medical/psychological problems and history. Assesses each client during initial contact.

• Serves as a liaison between medical and nursing staff, clients, relatives and outside agencies.

• Received training and certification from online EDU to represent brand, explain technical functions of mobile devices and guide product selection by customers.

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients to ensure satisfaction.

• Offered specific training programs to help workers maintain or improve job skills.

• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

• Maintained document control system including, work instructions, procedures and associated databases.

• Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.

• Received, recorded and addressed incoming and outgoing communication via telephone and email.

• Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

• Patient Access Specialist 11/2012 to 06/2013

• Joslyn Diabetes Center – Houston, TX

• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

• Identified insurance payment sources and listed payers in proper sequence to establish chain of payments

• Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.

Patient Access Representative

• HCA Healthcare Inc. – Houston, TX

• Prepared reports detailing billing actions, flags and other key information.

• Contacted patients after insurance were calculated to obtain payments.

• Worked with outside entities to resolve issues with billing, claims and payments.

• Took copayments and compiled daily financial records.

• Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.

• Developed and implemented improvements to billing system to maximize efficiency reduce delinquency and increase accuracy.

• Assisted patients in filling out check-in and payment paperwork.

• Posted payments and processed refunds.

• Volunteer

• Houston Food bank

• Intake coordinator Jan 07/2020- Present

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