Operations Manager, Internal Auditor, Police Officer, Security

JEFFREY BATTEN

adwb3a@r.postjobfree.com / 423-***-****

SUMMARY

Dedicated and experienced Operations Manager/Internal Auditor with over 15 years of experience in P&L Management, bookkeeping, payroll and monthly reconciliation. Flexible and adaptive team builder with expertise in scheduling, customer relationship management and inventory control. Dependable and deadline-oriented self-starter seeking to leverage background into new management role while providing excellent customer service.. RELEVANT SKILLS

Investigative procedures

Accounting investigations

Reporting and documentation

Community relations

Maintaining compliance

Verbal and written communication

Trained in Microsoft Office Software & Tools

Detail-oriented

Systems implementation

Solutions development

Multi-unit operations management

Workforce training

Policies and procedures implementation

Team leadership

Conflict resolution

Operations management

Quality assurance and control

Customer Service

Project management

EDUCATION AND TRAINING

Bachelor of Science: Criminal Justice 05/1996

State University of New York College At Oswego - Oswego, NY RELATIVE EXPERIENCE

Internal Auditor/Operations Manager / Associated Materials, Inc - Akron, OH 06/1997 - 08/2008 Weekly travel to corporate owned Supply Centers located throughout the United States and Canada, to perform Financial, Operational and Safety Audits to ensure compliance in standards of operations. Personally supervised and trained new Operations and Supply Center Managers in the Operational aspects of company policy and procedures and routinely assisted in the development of new operational and auditing techniques.

Provided several corporate departments with critical input and field assessments to assist the department managers in implementing new Action Plans and Self-Assessment Pre-Audits for over 24 Supply Centers. As an Operations Manager, I was responsible for the P&L of a $4.7 million dollar Supply Center and 22 full and part time employees.

Upon proving myself as an effective Operations Manager, I was promoted to the corporate office accounting department as an Internal Auditor.

Investigated discrepancies that were uncovered during audits. Spearheaded planning of yearly audits and reviewed controls for all departments to assess areas in need of improvement.

JB

Helped department leaders devise and implement remediation plans to address identified concerns. Reviewed company policies against best practices to better understand level of compliance. Coached new employees to inform and educate on processes, procedures and deadlines. Determined which processes would improve internal controls and operating efficiency for the company. Police Sergeant, Patrol / Town of Spring City - Spring City, TN 05/2022 - 08/2022 Trained and mentored staff on correct procedures to maximize efficiency and protect public trust. Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.

Informed shift officers of properties to watch and noted criminals understood to be in patrol areas. Evaluated evidence for validity and admissibility and provided testimony during administrative and criminal court hearings.

Responded quickly to calls, questions and complaints from citizens to help in various situations. Issued tickets to offenders for parking and other infractions . Wrote reports detailing events and people involved. Maintained knowledge of changes in laws and planned alteration of departmental strategies and policies accordingly.

Patrolled the Town of Spring City and worked with citizens to reduce crime in area. Evaluated and advised police officers and other personnel. Police Officer / City of Graysville - Graysville, TN 03/2020 - 05/2021 Organized and recorded facts to prepare incident reports. Served active warrants and subpoenas.

Responded to calls for service related to DWI, felonies, misdemeanors, domestic abuse, and animal rescue. Wrote detailed arrest and accident reports.

Testified in court several times per month in support of department cases. Responded quickly to dispatch and took appropriate action at crime and disaster scenes. Responded to and investigated security and burglar alarms. Wrote reports on arrests made, activities performed and unusual incidents observed. Interviewed subjects, targets and witnesses for information verification and corroboration. Contributed to criminal court cases and hearings by providing testimony under oath. Patrol Sergeant / South Pittsburg Police Department - South Pittsburg, TN 04/2015 - 10/2019 Supervised the activities of subordinates; Arranges work schedules of assigned staff to cover shifts twenty-four hours per day.

Analyzes reports prepared and submitted by subordinates for accuracy, completeness, essential elements, fundamental soundness and substantiation of action taken. Compiles information for and writes periodic statistical reports on work unit activities and submits to supervisor. Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.

Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors. Supported scene investigations by securing perimeters, collecting evidence, interviewing witnesses and documenting statements.

Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents. Police Officer / Chattanooga State Police Department - Chattanooga, TN 03/2014 - 04/2015 Completed daily paperwork, noting operational issues and machinery shutdowns. Patrolled designated districts in patrol cars, on bicycles and on foot. Responded to and investigated security and burglar alarms. Investigated calls and complaints involving fire, theft, accident and hazard reports. Strengthened traceability and developed organizational systems for criminal case logs, records, reports and agendas.

Wrote reports on arrests made, activities performed and unusual incidents observed. Cultivated working relationships with school staff and students to build trust and communication. Fostered rapport school personnel and students to build trust and cultivate communication. 08/2011 - 02/2014

Tactical Nuclear Response Officer / Tennessee Valley Authority - Sequoyah Nuclear Power Plant Soddy - Daisy, TN Perform armed, tactical, and other duties essential to protecting and defending the nuclear reactors and their Vital Area (VA) components against radiological sabotage. Participating in periodic tactical drills and/or training in accordance with Nuclear Regulatory Commission (NRC) requirements - performing continuous Quality Assurance (QA) affecting surveillances of Protected Area (PA) barrier intrusion detection segments and periodic checks and surveillances of PA gates and VA portals and gates on foot patrol.

Process visitors and escorts for access to authorized plant areas. Perform a range of duties associated with providing compensatory measures for temporarily degraded security systems or programs to maintain compliance with applicable licensing requirements. Perform nuclear Emergency Response Personnel duties at emergency response facilities and plant evacuation gates.

Armed Security Officer (part Time) / Security One Incorporated - Nashville, TN 08/2009 - 09/2011 Provide armed protection/security services to local financial institutions while providing safety of personnel, customers and bank assets through being proactive as a deterrent to criminal activities. Write incident reports and work with local law enforcement to provide a protected environment. 11/2008 - 07/2009

Tactical Nuclear Response Officer / Pinkerton Government Services - Sequoyah Nuclear Power Plant Soddy - Soddy Daisy, TN

Perform armed, tactical, and other duties essential to protecting and defending the nuclear reactors and their Vital Area (VA) components against radiological sabotage. Participating in periodic tactical drills and/or training in accordance with Nuclear Regulatory Commission (NRC) requirements - performing continuous Quality Assurance (QA) affecting surveillances of Protected Area (PA) barrier intrusion (Pinkerton Government Services - Continued) detection segments and periodic checks and surveillances of PA gates and VA portals and gates on foot patrol. Process visitors and escorts for access to authorized plant areas. Perform a range of duties associated with providing compensatory measures for temporarily degraded security systems or programs to maintain compliance with applicable licensing requirements. Perform nuclear Emergency Response Personnel duties at emergency response facilities and plant evacuation gates.

Military Police Officer (Active & Reserve Duty) / United States Army - Various 09/1990 - 09/2012 Protected life and property on and about the Fort Community Appointed to uphold laws and codes of the UCMJ

Vehicle Ingress and egress control, Patrol on foot and via automobile; utilize strong observation skills. Cooperated with other law enforcement agencies and its officers. Conducted policing duties in support of combat units while on deployments to war zones and other foreign countries.

Composed reports on daily activities and incidents, which encompassed theft and damage to property, presence of unauthorized individuals and other unexpected situations. Developed top talent by leading training initiatives for combat preparation. Diminish project gaps by effectively supervising staff members to maximize efficiency. Supervised maintenance of tactical plans and equipment while monitoring personnel, improving overall preparedness for emergencies.

Processed prisoners of war and captured documents. Conducted research on intelligence targets to better understand relation to geopolitical and Army mission objectives

Managed employees in combat operations and tactical guidance to ensure optimal productivity. ACTIVITIES AND HONORS

Vice-president, Board of Directors, Police Benevolent Association, Sequatchie Valley Chapter REFERENCES

Professional References Available Upon Request

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