Paul A. Powell

***** ******* *****

Montclair, Virginia 2025

608-***-****

adwb37@r.postjobfree.com

Clearance: Secret

OBJECTIVE: Seeking a position as an IT Support Analyst utilizing my history of excellent performance, refined analytical skills, superior leadership, and task management to further organizational goals.

SUMMARY OF QUALIFICATIONS

Over 20+ years of military experience, 14 years (US Marine Corps) in training and instructing subordinates and supported units on combat tactics, techniques, and procedures and 13 years (US Army) training, logistics and transportation, as well as. reducing costs, improving programs, and implementing new programs as well as. reducing costs, improving programs, and implementing new programs.

Customer-oriented professional with strong interpersonal and communication skills

High level of professionalism with strong analytical, problem solving and computer skills, as well as attention to detail

Conductive comprehensive and detailed analysis in converting the Unit Movement Officers Course to distance learning.

Microsoft Office Suite, Windows 10, Office 365. Microsoft Teams, Microsoft Project, Microsoft Visual Studio, Microsoft Test Manager, Azure DevOps, ServiceNow, Lucid Charts

PROFESSIONAL EXPERIENCE

Buchanan and Edwards/Business Analyst (Consumer Financial Protection Bureau) 06/2022 – Present

Drafted knowledge base articles used for online documentation that answers a frequently asked question or provides instructions for solving a problem that customers commonly run into.

Used JIRA to plan, assign, track, report, and manage work regarding client support.

Generated job aids identifying answers to the KBA within the Small Business Lending Rule.

Updated knowledge base article after being peer reviewed by Regulatory Technical and Technical Writing teams.

Assisted with identifying the phases of the knowledge base articles based on priority.

Created stories in JIRA and updated based on the status throughout the lifecycle.

Drafted client’s documentation and uploaded to SharePoint foe accessibility.

Buchanan and Edwards/Business Analyst (Foreign Service Institute) 06/2021 – 6/2022

Conducts sprints plannings meeting to identify work to create new features related to user stories and backlog using the Agile process.

Generates and document requirements using document analysis, business process descriptions, task, and workflow analysis, use cases, scenarios, and business analysis.

Assists with presenting data in visually reports and dashboards that make topics easier to understand related to Salesforce.

Identified problem areas and provided recommendations for future enhancements regarding the inclusion of s new team in the division that utilize the Salesforce platform.

Assist with tracking Bugs, User Stories, Tasks, Epics and Features in Azure DevOps to complete tasks.

Uses features as a service or function to fulfill the customer need in a timely manner.

Obtains requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.

Critically evaluates information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

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Writes, or assist in the writing of, functional requirements, use cases, GUI mockups, and screen and interface designs.

Serves as the conduit between the customer community and the software development team through which requirements flow.

Drafts and tracks the customers business issues and problems being resolved related to project engagement.

Generates Interactions, Incidents, and Request within ServiceNow and process to the correct team in the division for resolution.

Organizes dashboards in ServiceNow with metrics displaying the number of service tickets that were opened and closed for each week, month, and year for the division.

Develops requirement specifications according to FSI templates, using natural language.

Intrepid Solutions/Web Analyst 04/2018 – 06/2021

Gathered requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.

Performs functional QA Testing for items as they are completed and moved to the testing system.

Monitors ServiceNow Dashboard and distinguishes service requests from incidents and process to the proper team for resolution.

Creates ITSM workflows to automate a multi-process that follows an execution path.

Tracked Bugs, User Stories, Tasks, Epics and Features in Azure DevOps to complete tasks.

Conducted sprint plannings meeting to identify work to create new features related to user stories and backlog using the Agile process.

Write, or assist in the writing of, functional requirements, use cases, GUI mockups, and screen and interface designs.

Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

Possess strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.

Possess excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including managers, clients, and other members of the development team.

Tracked the customers business issues and problems there were being resolved related to project engagement.

Serve as the conduit between the customer community and the software development team through which requirements flow. Works closely with the Project Manager and Data Architect.

Develop requirement specifications according to FSI Corporate Systems templates, using natural language.

Business Analyst/ InterImage, Arlington, VA 02/2015-4/2018

Prepared/maintained/updated documentation on developed software.

Developed training curriculum and conducted formal training sessions covering assigned systems module.

Defined and documented customer business functions and processes.

Acted as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other governmental organizations in the analysis, design, configuration, testing and maintenance of case management systems to ensure optimal operational performance.

Tracked and fully documented changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.

Performed requirements gathering using a variety of techniques to define and document complex business requirements and processes.

Reviewed requirements, specifications, test documentation, implementation, support, training, and maintenance plans to ensure they are in line with business objectives.

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Office Manager/Administrative Assistant, First Command Financial Svcs., Woodbridge, VA 05/13-02/15

Served as advisor to the District Advisor regarding workforce planning.

Analyzed trends and predictions as a determining factor to assure office supplies and equipment are adequate.

Gathered, analyzes, and maintain operational, manpower, and historical data to accurate prepare reports.

Maintained the office budget and records of all expenses.

Participated in group meetings with the senior management for reviewing performance of the company and the employees.

Sr Functional Analyst/Subject Matter Expert, Future Research Corporation Springfield, VA 08/11- 05/13

Designed, modified, developed, wrote, and implemented software programming applications.

Conducted component and regression testing for current and new functionality across the various PD-AMIS systems.

Coordinated and wrote comprehensive Functional Requirements Document and Change Request Documents,

Evaluated existing components or systems to determine integration requirements in buy/build decisions.

Performed in-depth analysis and requirements decomposition by maintaining liaison with system stakeholders and users to define and refine requirements.

Prepared and wrote Functional Requirements Documents and Preliminary Design review documents.

Assisted with troubleshooting and resolving user issues not resolvable by other Tiers, and/or advises that Tier on creation of the Problem Report (s) for inclusion into a current or future build of the system.

Conducted briefings and demonstrations on system capabilities and prepared information papers. Conducted component and regression testing for new and current functionality across the various PD-AMIS systems. Identified issues and assist with their resolution.

Provided Subject Matter Expertise and testing assistance to internal and external partners.

Worked with external agencies and partners to establish and define system interfaces agreements. Assessed and evaluated new Commercial of the Shelf /Government off the Shelf software for inclusion into PD-AIMS suite of systems. Provided input into the integrated project schedule.

Logistics Support Analyst, NCI Information Systems Vint Hill Farms, VA 12/10- 08/11

Planned and performed extensive management surveys to determine compliance with regulations concerning receipt of goods, bills of lading and data entry into the computer.

Counted, weighed and/or measured incoming or outgoing items to compare identifying information and variety against bills of lading. Invoices, orders, or other records.

Determined the need for written policies and procedures for incoming shipments for damage or shortages and corresponds with shipper to rectify.

Provided expert advice and guidance with programming the test equipment and record output information.

Transportation Manager, 316ESC Fort Belvoir, VA 07/08 – 10/10

Planned and performed daily extensive management surveys to determine compliance with procedures, effective utilization of staff and sound management practices regarding Logistics Sustainment.

Developed, collected, analyzed, and interpreted information concerning the use of the life cycle management decisions.

Conducted comprehensive evaluations of ongoing functions to ensure that the organization meet its goal.

Maintained 100% accountability of all secret, confidential, and classified material daily.

Applied input on military performance ratings and similarly directs and evaluates contractor’s workload.

Supervised and provided oversight and advice concerning briefs to the Support Operations Chief that required strict coordination with the Joint Operations Center and the Movement Control Battalion.

EDUCATION AND PROFESSIONAL DEVELOPMENT

ITSM Fundamentals Course, ServiceNow Tailored Training, Virtual (2021)

ServiceNow Fundamentals Course, ServiceNow Tailored Training, Virtual (2021)

Graduate Certificate/Internet Security, DeVry University, Crystal City, Virginia (2016)

Masters Project Management, DeVry University, Crystal City, Virginia (2015)

MBA, (IT Concentration), TOURO University International, Cypress, California, (2009)

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