Hello

I’m Maranda Keen

*** **** ******

Killeen, Tx 76541

254-***-****

adwb2v@r.postjobfree.com

Skills

Customer Service, typing, spelling, Excel, Microsoft Teams, Power point, cutting meat, cooking meats and work registers

Experience

Feb 2019- June 2019

Art Carts- Crew Member

● Helping to get trucks ready to paint

● Masking lights

● Cleaning cabs and sanding

Aug 2018- Nov 2018

Dickey’s Barbeque - Crew Member

● Customer Service

● Cooking and cutting meats

Sept 2015- Jan 2016

Denny’s - Waitress

● Customer Service

● Serving cold drinks and hot food in a timely manner

● Working with money and the register

Oct 2020- Dec 31 2020

Alorica- Call center Advisor

● OnStar Customer Service

● Representing the company

● Putting Customers first

Jan 1, 2021-present

Teleperformance- Call Center Advisor

● OnStar Customer Service

● GM Rewards Customer Service

● Listening to New Hire's calls

2

● Assisting New Hires with their calls

● Coaching New Hires with calls and questions

● Grading Burst Calls

● Scheduling Trainings for advisors

Promotion to Team Lead on Oct 1, 2021

● Running a team of agents that are taking calls

● Listening to their calls and coaching them on those calls

● Make reports of their progress

● Keep attendance and performance the #1 priority

● Having Team meetings to discuss business as a group and discuss any issues being noticed in the flow of calls

● Attend supervisor meetings everyday to discuss Teams performance and attendance

Education

Jan 2006

Southpointe High School- Sandy, Ut

-High School Diploma

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