CURRICULUM VITAE

VIKAS MUDGIL

S/o LateUpender Nath Mudgil

Kalkaji, New Delhi – 110019

Date of birth – 20th Nov1975

Email – adwb2p@r.postjobfree.com

Mobile:+91-886*******

ABOUT MYSELF

Brought up in an Air force disciplined family that made me be flexible and focused. I am intellectually curious, quick in picking up new skills & eager to learn.With over 15 years of experience in BPO,Brand management, Client servicing(B2B, B2C),I have enjoyed the opportunity to work in various roles, with different kind of people and partners in creating success stories in a dynamic and competitive business environment.Implemented change in management projects leading the team to deliver superior results and businessgrowth.

Learning new skills, exploring ways to crack stubborn problems, designing creative solutions, building super-charged teams, and developing people skills are some of the aspects that excite me. I believe in ideas that are simple but result oriented. Easily make connections with clients, colleagues, or management. Relationship building attributes to the major part of success. Purpose driven individual who works hard & pays attention to detail.Strong in building and nurturing relationships and networking.

OBJECTIVE

Seeking a challenging carrier where all my skills can be deployed to have result-oriented contribution

EDUCATIONAL QUALIFICATIONS

Bachelor of Arts – Sri Satya Sai institute of higher learning – Andhra Pradesh- 1999.

Professional Diploma in Computer Applications from F-TECH, New Delhi - 2000- 2001

PROFESSIONAL EXPERIENCE

Currently working as COMPUTER OPERATOR with Law Firm at TIS HAZARI COURTS, DELHI under Mr. Deepak Sharma (ADVOCATE).

-Drafting letters, writing legal documents, data entry, maintaining case records etc

Worked with VDOSELECT (NON BPO), Delhi as a CUSTOMER CARE MANAGERfor VDOSELECT APP - 2016-2019

-Assisted in having Successful launch of VdoSelect- one of India's first video interviewing platform available on Android as well as IOS.

-Handling a Team of 10 staff members, cold calling explaining the benefits of this tool in the complete recruitment cycle and how it assisted in saving time, efforts & money.

Worked as a Tele AGENT withRAP FINANCIALS - Fully Outbound Bpo for KOTAK MAHINDRA INSURANCE ((NOIDA) -2009-2015

-Handling cold calls so as to explain the insurance benefits

Worked with KANKEI RELATIONSHIP MARKETING SERVICES PVT LTD as CUSTOMER CARE EXECUTIVEfor VODAFONE TELECOMMUNICATIONS COMPANY -2006-2008

-Receiving calls & answering queries, requests, complaints

MAJOR ROLES & RESPONSIBILTIES IN BPOs

-Receive inbound calls from participants.

-Answer participant questions, as well as question participants to obtain full understanding of what information is being requested.

-Document all calls with regards to participant inquires accurately using Call Tracking System

-Provide quality customer service on every call.

-Communicate clearly and effectively with participants.

-Promote teamwork and call center success.

ACHIEVEMENTS

-AWARDED WITH THE BEST EMPLOYEEOF THE YEAR CERTIFICATEby KANKEI RELATIONSHIP MARKETING SERVICES PVT LTD

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