Data Entry Processing Specialist

EO

ERICA OLIPHANT

*********@*****.*** 954-***-**** Stafford, VA 22554

Enthusiastic young professional excited to take on new challenge and build on acquired skills. Hardworking account manager familiar with data entry and customer service . Excellent communication skills and analytical abilities. Documentation and Reporting

Order Processing

Payment Collection

MS Office

Good Work Ethic

Phone and Email Etiquette

Dependable and Responsible

Creative Thinking

Relationship Building

Releasing Orders

Updating Logs

Customer Service

Data Entry

Order Verification

Filing and Recordkeeping

Attention to Detail

Work Prioritization

Verbal and Written Communication

Problem-Solving

Flexible Schedule

52 WPM

SAP

Account Management

Calendar Management

Interior Logic Group Sarasota, FL

Order Processing Specialist

07/2022 - Current

Answered customer account inquiries and provided resolution. Communicated with current customers regarding backorder availability, future inventory and special orders.

Answered customers' questions about products, prices and availability. Monitored inventory levels and documented replenishment requirements. Informed customers of shipping dates and tracking and order information. Verified accuracy of information and executed clarification of orders. Communicated with customers to assist with order placement and offer updates on status and shipping.

Automated document flow, accurately maintaining order tracking in database.

Processed and documented transactions in company database. Interior Logic Group Sarasota, FL

Warranty Coordinator

08/2018 - 02/2020

Delegated work to staff, setting priorities and goals. Collaborated with fellow team members to manage large volume of claims. Issued work schedules, duty assignments and deadlines for office or administrative staff.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Coordinated with other supervisors, combining group efforts to achieve goals.

Participated in subordinates' tasks to facilitate productivity or help Summary

Skills

Experience

overcome difficulties.

Developed work schedules according to budgets and workloads, covering priority tasks.

Recommended solutions related to staffing issues and proposed procedural changes to managers.

Kept thorough records of service actions and customer information. Resolved customer complaints or answered customers' questions. Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

Kelly Educational Services Jacksonville,

FL

Substitute Teacher

08/2017 - 08/2018

Graded tests and assignments using head teacher's grading guidelines. Provided classroom instruction outlined in teacher's lesson plans. Provided notes and reports on school day activities to primary teacher. Created classroom environment conducive to learning and appropriate to student maturity and interests.

Maintained classroom order and enforced school and class rules. Managed high school classrooms during teacher absences. Addressed rowdy and uncooperative students by speaking firmly and informing head teacher of transgressions.

Followed established lesson plans to continue learning trajectory. Distributed worksheets and homework assignments from head teacher to assist with classroom operations.

Educated students in various subjects to provide seamless transition during absence of head teacher.

Maintained student attendance and assignment records to prevent lapses during teacher absences.

Organized classroom activities, games and tasks to enhance interactive learning experience.

Supervised students during recess, break times and dismissal periods to prevent injuries and fights.

Maintained rules of conduct that encouraged self-discipline and responsibility.

Left notes for head teacher about notable students, events and problems. Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.

Enforced classroom routines to keep students on schedule and operating at consistent level.

Answered student questions about course concepts.

Helped head teacher by restocking missing or low supplies in classroom. Communicated with head teacher to execute priorities for school day and ongoing lesson plans.

University of Central Florida Orlando, FL

Bachelor of Science in Psychology

12/2016

Minor in Anthropology

Education and Training

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