Jacquelyn Flynn, B.S. Eng., PMP

Business Analyst & Project Manager

Dynamic, results – driven, self-starter, ready to use skills which

will utilize my education, training, and technical

experiences as a leader, problem solver, and creative thinker.

WORK EXPERIENCE

Sr. Business & Systems Analyst

ACA Global (Previously Foreside Financial)

12/2021 – Present Portland, Maine

Salesforce & PSA lead analyst

Business & Technology requirements elicitation, documentation, & analysis

Business process mapping

Change management agent & organization

Testing organization, facilitation, tracking, documenting

Consistently met task and project deadlines with the team

Salesforce Administrator & Consultant

CGI Consulting

9/2020 – 5/2021 Waterville, Maine

Project management and business analysis consultant

Salesforce development projects and system administration for various clients and industries

Use/Guidance of Salesforce tools: Elements, Flosum, Data Loader, and integration with external tools

Certified in Salesforce Sales Cloud and Flosum

Fluency with JIRA, Rally, and other project integration tools

Release management and document control

Engineering/Design/Maintenance Planner & Coordinator

Project consultant for various small private organizations and companies in various industries

2002 – Present Maine

Engineering/Design consulting & support

Preventive maintenance planning & coordination

Lean and process improvement coaching & guidance

Process Engineer & Project Manager

Panolam Surface Systems (Pionite)

11/2010 – 5/2012 Auburn, Maine

Process engineering for mechanical process and systems for manufacturing laminate surfaces

Project management for mechanical systems upgrades and maintenance needs

Engineering design support and consulting

Predictive and preventive maintenance planning

Process quality control and validation support

Project Manager & Engineering Support

FHC, Inc.

11/2008 – 1/2010 (lay off) Bowdoin, Maine

Project portfolio management

Responsible for coordination of project management improvement activities for moderately sized company to establish project management standards, tracking, reporting

Emphasis on: project management, team development, communication, utilizing existing techniques, developing new techniques, training, and reporting

ISO 90001 and Medical Standard ISO 13485 for medical product development and manufacturing

Engineering design support

Liaison between Medtronic, Inc. and FHC for product development

Project Coordinator & Planner

Maine General Health, Prevention Center

8/2006 – 5/2009 Waterville, Maine

Responsible for management of community health improvement projects

Emphasis on: project management, scope definition, developing project tracking methods, utilizing social marketing techniques, training organization, volunteer coordination, and reporting

Principal and Owner

Flynn Home Inspections

9/2004 – 2/2006 Fairfield, Maine

Home inspection service and consulting

Detailed electronic reporting, safety coordination, and accounting

Insurance inspections for commercial businesses

Project Manager, Safety Director, & Asbestos Abatement Supervisor

D.H. Pinnette & Sons, Inc., Maine Roofing Service

11/2003 – 6/2004 Oakland, Maine

Responsibilities included project estimation, submittal of technical data, details, Materials Safety Data Sheets (MSDS), sample submittals, and site management for commercial industrial, and residential roofing projects ranging from $5k to $2M

Safety Director responsibilities included planning and implementation of safety training program from the ground up

Employee safety training lead

Development of employee reward system for safety adherence performance

Reporting to government agencies on safety data

Trained on loss prevention and workers’ compensation

EDUCATION

Salesforce Academy

CGI Consulting in partnership with Thomas College

9/2020 – 1/2021 Waterville, Maine

Information Technology concepts and Software Development Life Cycle (SDLC)

Salesforce development and administration

Bachelor of Science in Mechanical Engineering Technology

University of Maine

9/1997 – 5/2001 Orono, Maine

Coursework Included: Reliability and Vibration Analysis, CAD design (AutoCAD, MicroStation), Thermal Sciences, Fluid Dynamics, Manufacturing Technology, Solid Mechanics, C++, Visual Basic, Machine Tool Laboratories, CAM/CNC/Welding, Dynamics, Statics, Pulp and Paper Studies

National Energy Challenge (2001) – second place finish, $10,000 prize for team and University

Co-op Reliability Project Engineer – Mead Paper Corp., Rumford, Maine, Jan thru Sept, 2000

Professional & Organizational Development

Maine General Health

Formal training in various project, professional, organizational and communication topics

Lean & Process Improvement

Various Organizations

Formal training in various Lean, Six Sigma, and process improvement topics

CERTIFICATIONS

Salesforce Sales Cloud & Flosum (2021)

Awarded by Salesforce

Project Management Professional (2009)

Awarded by Project Management Institute (PMI)

Professional & Community Associations

Society of Women Engineers (2000- Present)

Leadership, guidance, coaching, and organization of girls interested in careers in math and science.

American Diabetes Association – Step Out for Diabetes Walk Chairperson (3/2007 – 1/2009)

As Chairperson of the Augusta, Maine 2007 Step Out for Diabetes Walk, I have gained experience in

fundraising, organization of a major event, as well as many contacts within the health community.

2007 Largest (financially) American Diabetes Association Walk in Maine, personally received a 2008 Maine

Governor’s Exemplary Service Award March 2008.

State of Maine Diabetes Advisory Council

(2009 - Present)

The mission of the Diabetes Advisory Council is to promote health for individuals with diabetes, those at risk

for developing diabetes, and their caregivers/support persons in Maine communities by working cooperatively

with other organization and agencies to improve coordination through polices/laws, programs, services and

other resources.

Industrial Advisory Committee, University of Maine (2010 - Present)

This committee provides continuous and critical review of programs and resources as they relate to offerings and industrial needs.

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