Seabrook, TX ***** 832-***-**** adwawe@r.postjobfree.com

MONIQUE JAHI

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

PROFESSIONAL

SUMMARY

SKILLS ● Filing

● Quality Control

● Customer Service

● Stock Management

Retail Materials

Management

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Professional Telephone

Demeanor

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● Coordination

● Records Preparation

● Call Triaging

● Order Processing

● Problem-Solving Ability

● Prioritization

Service Standard

Compliance

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● Minute Taking

● Account Management

● Call Center Operations

● Documentation

Credit Card Payment

Processing

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● Multi-Line Phone Talent

● Managing Multiple Tasks

● Stocking and Replenishing

Administrative and Office

Support

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Invoice Preparation and

Processing

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● Clerical Support

● Spreadsheets

● Schedule Mastery

Customer Relationship

Management

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CUSTOMER SERVICE REPRESENTATIVE 10/2011 to 04/2012 Digital Dynamics, Houston, TX

DENTAL ASSISTANT INSTRUCTOR 02/2009 to 03/2011

WORK HISTORY

● Exhibited high energy and professionalism when dealing

● Answered constant flow of customer calls with minimal wait times. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

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● Delivered prompt service to prioritize customer needs. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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● Enhanced productivity levels by anticipating needs and delivering outstanding support.

● Investigated and resolved customer inquiries and complaints quickly.

● Met customer call guidelines for service levels, handle time and productivity.

● Updated account information to maintain customer records. Everest Institute, Houston, TX

DENTAL ASSISTANT 09/2001 to 06/2008

Dr. Rhil Buckley, DDS, Houston, TX

Increased learning initiatives by educating students using Type methods and laboratory studies.

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● Assigned students to patients based on students' learning objectives and patient needs. Distributed course syllabus and communicated course standards and learning objectives to students.

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● Monitored student growth and learning through hands-on activities and exams. Collaborated with Type instructors to implement best practices to enhance student learning.

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Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.

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Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.

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Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.

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● Educated patients by giving oral hygiene, plaque control, and postoperative instructions.

● Scheduled and confirmed patient appointments.

Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.

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Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.

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Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.

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● Prepared patient X-rays and images for review by dentist. Made preliminary impressions for study casts and occlusal registrations for mounting study casts.

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● Staged tray for procedures by arranging dental instruments and equipment. Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.

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● Assisted in chair-side dental procedures by filling cavities and taking impressions.

● Monitored patient comfort and safety during dental procedures. Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.

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Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.

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Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.

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● Educated patients on dental hygiene, pre-surgical instructions and post-surgical care. Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

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● Explained treatment procedures and instructed patients on home care guidelines. San Jose City College, San Jose, CA

Dental Assistant, Dental Assisting, 05/1996

EDUCATION

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