CAREER SUMMARY

I am a seasoned versatile hospitality

professional with over twenty (20)

years’ experience in General

Management, Marketing,

Operations, Food & Beverages,

Training & Development and

Consultancy in the industry. Out of

my total twenty years work

experience, I have seventeen (17)

years in both middle level and

senior management at the various

units with over eleven years at the

Food and Beverage Management.

I am a certified Consultant from the

Ghana Institute of Consulting,

possess an Executive Master of

Business Administration from the

University of Northampton. My

career aim is to work with an

international or multinational chain

or group at the apex with more

diverse challenges.

PROFESSIONAL ASSOCIATION

Boardroom Institute – Member

CONTACT

Action Chapel International,

Eagles Assembly, Tema.

+233*********/ +233*********,

adwav4@r.postjobfree.com,

adwav4@r.postjobfree.com

GIDEON BAKU

EDUCATIONAL BACKGROUND

University of Northampton Sept. 2018 – Nov 2020

Executive Master of Business Administration

Almond Institute/ ATHE Jan 2016 – June 2017

Level 7 Strategic Diploma

• Strategic Marketing

• Strategic Human Resource Management

• Global Business Strategy

• Strategic Resource Management

• Corporate Communication Strategies

• Organizational Behavior

• Finance For Strategic Managers

• Research For Senior Managers

Ghana Institute of Consulting May 2010

Certificate in Consulting Practice

Graduate School of Jan 2009 – Oct 2010

Governance &Leadership

Executive Mastery in Business Administration

• Advanced Executive Certificate in Sales &

Marketing

• Advanced Executive Certificate in Organizational Leadership

School Of Hotels, Restaurant & Tourism Management

Jan – Sep 2005

Special Hotel Management Course

Presbyterian Boys Secondary School, Legon 1999 – 2001 Agricultural Science

Tema Advanced Computer Training Institute 1995

Certificate Microsoft Office Applications

PROFESSIONAL SKILLS

Strategic Business

Development

Employee Recruitment

Contemporary Leadership

Quality Service Development

Consultancy

Coaching, Mentoring And

Motivation

Training And Development

Extreme Guest Orientation

Excellent Event Planning and

Management

Hardcore Negotiation

Turnaround Management

Costing & Cost Control

COMPUTER KNOWLEDGE

Microsoft Office Applications

Internet Explorer

Corel Draw

WORK EXPERIENCE

The Royal Senchi Hotel

Food & Beverage Manager Oct 21 – Date

Service standards innovations

Team development

Guest relations management

Trend analysis

Acting F&B Manager Oct 20 – Sept 21

Leading the team to success

Budgeting and business analysis

Team training and development

Assistant F&B Manager Jun 18 – Sep 20

Assisted in preparing budget & sales analysis

Leading the team for Guest experience enhancement

Total promotion of the Food & Beverage department

Team mentoring and motivation

Achieving optimum entertainment for guests monthly Forecasting & planning

Restaurant Manager Jan 17 – Jun 18

Enhanced service standards

Assessed training needs and customized relevant training sessions

Improved on Guests feedbacks on services

Professionally planning and organizing events

+233 Jazz Bar & Grill Jul. 15 – Dec 16

General Manager

Daily, weekly & monthly planning

Operations management

Employee selection, recruitment & training

Employee motivation

Guest relations management

Staff training

Events planning & organization

Organized reservations management

Consistent costing & cost adherence

International Travel & Tourism Dec 2012 – Aug 2015 Institute

Hospitality Programs Consultant

Hospitality Programs Development

Tuition

Hospitality Consultancy

Speaking At Seminars

African Royal Beach Hotel Nov 08 – Jul 13

Operations /Food & Beverage Manager

Daily, Weekly & Monthly Planning

Staff Training

Staff Mentoring And Coaching

Menu Planning, Costing & Pricing

Negotiation

Guest Experience Management

Hotel Wangara April 2006 –Oct 2008

Food & Beverage Manager

Led the Food & Beverage service team in a declining stage of the hotel in a strategic way to yield turn-around results. Frequently trained the team in turn-around service strategies Intensively mentored and developed staff

Introduced extreme Guest Service Orientation concepts Coconut Grove Regency Dec 2002 – Apr 2006

Assistant Sales & Marketing / Banquets Manager

Marketing Planning

Prospecting

Negotiation

Events Planning And Organization

Guest Relations Management

Royal Ravico Hotel Nov 2001 – Nov 2002

Receptionist/Porter

Guest Services

Mail & Door Services

REFEREES

Mrs. Yvonne Nduom,

Group Chairperson,

Coconut Grove Hotels

Box CT 3998, Cantonments

+233***-******

Mr. Ekow Smith Rockson

Administrative Manager

Volta Capital

+233*********

Phyllis Boakye

Human Resource Manager

Alisa Hotels

+233*********

HOBBIES

Public Speaking & Presentation

Meeting People

Reading & Writing

Contact this candidate