Claims Adjuster Customer Service

KEONNA TAYLOR

**** ****** ****** **, ******** GA 30064 · 470-***-****

********@*****.*** ·

Professional Auto Insurance Claims Adjuster for 10 years who is able to maintain customer satisfaction while working within company policies. Adept at utilizing a computer database handling several ongoing cases simultaneously and seeing a claim file through to its completion. I specialize in offering quick and efficient solutions to the variety of Auto and property damage cases that are presented to a claims adjuster every day.

EXPERIENCE

04/2022

AUTO CLAIM ADJUSTER, 2Be Claims

Controlled complex property claims involving coverage, investigation, damage evaluation, settlement, denials, recovery and SIU issues.

Used and managed vendors and experts in a cost-efficient manner

Handled property claims involving investigation, coverage, liability and compensability and resolved, recognizing appropriateness of settling, compromising or declining coverage.

Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts; and reconciled appropriateness and accuracy of costs and fees

Documented all aspects of claims, determined repair cost, replacement cost versus actual cash value, utilized replacement sources, completed proper reserving and issued payment transactions.

Provided verbal and written reports and explanations on claims, process and status reports to insureds, claimants, agents, and other interested parties.

Selected as member of the Claims Conversion team to test and implement new claims handling system.

2015 – 04/2022

AUTO CLAIM ADJUSTER, State farm

Conducted prompt and thorough investigations in order to determine policy coverage.

Evaluated facts of the loss and interpret state and/or federal laws and regulations.

Carefully reviewed all claim information to ensure accuracy and avert fraudulent claims.

Provided customer service to policyholders, third-party administrators, and public adjusters.

Collaborated with field and independent adjusters to assess damages.

Produced documents throughout the claims process.

investigated and resolved liability exposures in all 50 states while abiding by those states' specific statutes.

Negotiated liability exposures and subrogated claimant carriers on behalf of policyholders.

Resolved hundreds of bodily injury claims, assisting to meet and exceed office goal severities.

Educated and informed the insured on their policy and the claims process, personally yielding higher customer service than targeted by company goals.

Organized and prioritized time sensitive projects and claims, including total loss vehicle claims and catastrophe claims.

EDUCATION

MONTH YEAR

GED ADULT Edcation

Hail and Wind damage specialist.

Automobile Claim Specialist

Subrogation Expert

Profound knowledge of claim settlement and resolution procedures

Immense ability to handle catastrophic claims.

Personal, Casualty and property loss

Policy investigates.

Valuation Knowledge

Outstanding ability to interpret policies and state statutes to clients.

Deep knowledge of state regulations related to claim processing.

Wide knowledge of commercial general liability policies

ACTIVITIES

Auto Claim adjuster License for all 50 states

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