PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

DENISE MCELWEE

MANHEIM, PA 17569 717-***-**** adwasf@r.postjobfree.com Professional and industrious Job Title bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Business Administration

Route Correspondence

Hospitality Service

Scheduling Appointments

Fee Collection

Telephone Etiquette

Call Answering and Routing

Personable Demeanor

Patron Satisfaction

Fraud Prevention

Meeting Arrangements

Microsoft Office

Mail Handling

Answer Telephone Calls

NOVEMBER 2022-MARCH 2023

Front Desk Receptionist Eye Doctors Of Lancaster Lancaster, PA Resolved customer problems and complaints.

Answered multi-line phone system and transferred callers to appropriate department or staff member.

Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Maintained confidentiality of sensitive data to protect customer and business information.

Collected Type payments, processed transactions and updated relevant records.

Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Confirmed appointments, communicated with clients, and updated client records.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

MARCH 2020-NOVEMBER 2022

Environmental Services Housekeeper Pleasant View Assisted Living

Manheim, PA

Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris. Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness. Disposed of trash and recyclables each day to avoid waste buildup.

Verified cleanliness and organization of storage areas and carts. Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.

Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.

Documented and reported necessary facility and building repairs observed.

Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.

Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.

Removed waste paper and other trash from premises to designated area.

Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.

Cleaned elevators, glass, and planters in public areas. EDUCATION

SEPTEMBER 2012-MAY 2018

Cashier/customer Service Turkey Hill Lancaster, PA Used POS system to enter orders, process payments and issue receipts.

Processed customer orders and accurately handled payment transactions.

Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Performed cash, card and check transactions to complete customer purchases.

Answered product questions using knowledge of sales and store promotions.

Checked personal identifications during alcohol and tobacco sales.

Counted money in drawers at beginning and end of each shift. Resolved customer complaints and maintained clean and tidy checkout area.

JUNE 1999

Associate Of General Studies

Cocalico High School, Denver, PA

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