Customer Service Station Attendant

R.MICHAEL HUNTON

**** * ****** *** **** Aurora, CO 80014 720-***-**** ************@*******.***

Skills Summary

I have 20+ years, management and customer service experience. Detail oriented, with knowledge of all basic office equipment, numerous medical and accounting software. Nurse for 10 years, so prioritization skills are huge along with knowledge of delegation to appropriate subordinates and their skill sets. Training throughout my career as both staff development and trainer for all new CNA's for 2 years of my career. Patience and understanding of new workers and the processes which it takes to make a great employee. Punctuality and loyalty to company and brand.

Practical Nursing/ 2012

President of Nursing Class 2011-2012, GPA 3.75

Student leader in Joint exercise between GEMA,FEMA,GBI,FBI, and homeland security Called “ Southern HEAT"

Check into Cash / CCFI Branch Manager 11/21-2/23

Solely Responsible for day to day operations for seven months prior to find a suitable asset to join the team. Responsible for training, discipline, and overall success of new hires, Directly responsible for producing and executing new growth via loans, and for a year and half was top seller and originator of new green dot sales in the region number five in the country. Held an active profit of 15-20% for 12 consecutive months also being one only two stores to have positive growth over debt for same period. Stabilized debt for branch at .05-1% for same period. Received bonuses and 4 raises in less that 6 months of work. Trained two stores to be profitable and educated all new customers and employees on benefits of green dot, Receiving annual compensation of over 15k in just green dot sales, with year to date in sales being over 300k in branch of 550 customers, only branch in company to have 115% saturation and highest customer retention in state 97%.

Arc Donation Tie Down Engineering,Inc

Donation Station Attendant /Presently employed

Keep track of all donations incoming and all inventory leaving via palletizing or via truck. Accountability for all inventory in station including pallets, melons and daily supplies, Submitting all daily, weekly reports necessary to regional supervisor and proofing for accuracy,Receiving and responding to all emails daily and appropriately,Training of new employees as needed, Providing excellent customer service and relations to all donation customers, Receiving and appropriately responding to any all complaint,

Nurse core, Pikes Peak Hospice, Sweet Memorial Nursing home, Tanner Medical Center, Haralson Nursing and Rehab, Carrollton Manor, and others

Charge Nurse -Med/Surge LPN/11/2012-11/2020

• Performed computer charting and paper charting, Monitor blood transfusions when necessary, Admitting/Discharge patients, Administering IM, IV, SQ, and Oral medications via state and facility policies, Assigned to care for between 4-7 patients on a daily basis, Administering orders and input into computer based on MD instructions notifying pharmacy as needed, Beginning/Monitoring IV therapy, Supervising/Educating students when assigned, Communicating change of condition to other shifts accurately, Accurately relying report to NH and other facilities prior to sending patient, Educating patients/families with regard to new diagnosis and medications and listening to concerns and needs and explaining appropriately and in easy to understand terms, Becoming wound certified to examine and suggest treatments based on stage and type of wound within my scope of practice

Morgan Oil Company

Lead Cashier 9/2008-1/2010

Responsible for daily cash deposits, Responsible for all inventory in store daily counts of tobacco and candy, Directly responsible for weekly ordering of tobacco and candy, Training of all new cashiers, Maintaining cleanliness standards of BP for weekly and monthly inspections, Providing excellent customer service to both

Morgan Oil and BP standards, Responsible for ensuring accuracy of quarterly and yearly inventory, Issuing Daily, weekly And monthly reports to corporate in relation to supplies

Tie Down Engineering,Inc

Account Receivable/Returns Manager/1/2002-6/2008

Responsible for collecting all outstanding invoices, Issuing return credits in a timely manner, Reconciling Bill of Lading and invoices to ensure accurate billing daily, Posting of all incoming payments, Directly responsible for 4 of 7 buildings inventory data at end of year inventory, Supervising 3-10 employees and training, Responsible for making sure yearly evaluations were done timely and accurately for four buildings under my supervision, Handling all management complaints within the 4 buildings in a timely and appropriate manner, Responsible for taking over HR an AP responsibilities while they were on vacation up to two weeks a year

President/ President of Practical Nursing class 2011-2012

As president responsible for all students acting as liaison between administration and students voicing concerns and relaying messages between two, Problem solving and responding to all personality disputes within the class appropriately and expeditiously.

Student Leader/Southern HEAT

One of 6 students chosen to participate in a joint exercise between the FEMA, GEMA, FBI, GBI,and Homeland Security, where we acted as if a terrorist organization had dropped Anthrax on a local municipality. We were to remain calm keeping the public calm and informed,triaging, and coordinating the population for vaccination. Instructing both orderly, and upset civilian population with appropriate information and locations of vaccine.

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