Renee Beck

Customer Service Top Prority

Aiken, SC 29801

adwas7@r.postjobfree.com

+1-803-***-****

To obtain a Position with a Company that can utilize my competitive spirit and high energy level to

drive top line sales and bottom line profits.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Sales Representative

Carolina Title Loans, Inc - Aiken, SC

July 2022 to Present

Responsible for performing loan operations and servicing related functions and support lending activities.

Produce and verify loan billings and notices and review for accuracy prior to mailing

Produce and review required daily reports resolving discrepancy’s as required

Process payoff requests in a timely manner ensuring conditions are met such as pre-payment penalties.

General Manager

TitleMax Financial - North Augusta, SC

May 2019 to July 2022

• Monitored and ensured staff adhered to all company policies and procedures

• Coordinated schedules and assigned team members', associates', staff members', employees' and

clerks' shifts

• Processed payroll

• Responsible for profit and loss control

• Consistently achieved sales goals

• Hired and trained 4 employees.

• Perform quality control reviews of loan bookings including review of loan documents; resolve any

issues identified.

• Perform daily General Ledger Suspense reconciliations

Perform weekly General Ledger Trial balances and reconciliations.

Manager

Your CBD Store - Aiken, SC

March 2019 to May 2020

• Handling tasks, such as filing, and generating reports, presentations,

• Setting up meetings, reordering, supplies.

• Using computer to transcribe notes from meetings, collect research, schedule appointments

• Greet and assist clients with the correct CBD product.

• Balanced tills

• Handled opening and closing of store

Counter Manager

Estee Lauder Belk Evans

August 2018 to March 2019

- Responsible for Day to Day Operations of a 1 Million - Dollar counter including maintaining a client book

of over 200.

- Driving Sales thru client books and outreach, creating lasting impressions with the customer base.

- Creating Loyalty thru the Belk Credit card and Email capture.

Store Manager

Sally's Beauty Supply Aiken SC - Aiken, SC

July 2017 to August 2018

-Responsible for overseeing personnel and operations of a multi-unit store.

-Responsible for creating a customer centric team, growing sales thru the rewards card and email

-Responsible for Merchandising, engaging in inventory and protection of company assets among other

operational responsibilities.

Store Manager

Catherine's of Augusta GA - Augusta, GA

November 2016 to July 2017

-Responsible for Day to Day operations of store including Driving sales thru conversion and creating

loyalty with the Catherine's credit card.

-Responsible for Creating a customer base thru clienteling and the outlying market including instore

fashion shows.

Store Manager / Soma intimates Augusta Mall

Chico's Fas

July 2013 to November 2016

-Responsible for the Day to Day operations of a 1 million - Dollar store including hiring, recruiting, training,

and maintaining

Client books on a regular basis following up with clients who have not been in the store in a while.

Store Manager

New York and Company of Augusta Mall

April 2012 to July 2013

-Responsible for Day to Day operations of store driving sales through conversion of 40%, creating loyalty

with the store credit card.

-Responsible for implementing Client Specialists in the store.

Store Manager

White House Black Market Macon GA - Macon, GA

March 2007 to April 2012

Front Desk

Store Manager

Chico's Saint Simons Island GA - Saint Simons Island, GA

September 2002 to March 2007

-Responsible for Day to Day operations of a 1.5 Million-Dollar store and driving sales through clienteling

in a brand new market area,

Hired, recruited and trained,

Maintained a consistent Client Book to build the brand, succession planning and maintained a shrink

of .47%.

Education

High school or equivalent in Business

West Caldwell High School - Lenoir, NC

August 1988 to June 1989

Skills

• Microsoft Word

• Scheduling

• Inventory Management

• Leadership Experience

• Team Building

• Payroll

• Operations

• Inventory

• training

• retail sales

• Performance Management

• Succession Planning

• Retail management

• Management

• Sales

• Supervising experience

• English

• Recruiting

• Human Resources

• Change Management

• Employee Orientation

• Computer literacy

• Customer service

• Typing

• Title processing

• Office experience

• Administrative experience

• Microsoft Office

• Optical experience

• Analysis skills

• Microsoft Excel

• Adobe Photoshop

• Talent Acquisition

• Team Management

• Merchandising

• Interviewing

• Marketing

• Social media marketing

• Social media management

• Time management

• PeopleSoft

• Bookkeeping

• Accounting

• Order entry

• Employee evaluation

• Office Management

• Sales management

• Guest services

• Google Docs

• Google Suite

• Property management

• Documentation review

• Budgeting

• Human Resources Management

• Operations Management

• Data collection

• Computer skills

• Financial services

• Microsoft Powerpoint

• Computer Networking

• Negotiation

• Forecasting

• Customer support

• Inside sales

• Telemarketing

• Financial Report Writing

• Loss prevention

• Quality Assurance

• Administrative and Business Operations (5 years)

• Accounts Receivable

• Profit & Loss

• Accounts payable

• Construction

• Leadership

• Communication skills

• Store management

• Pricing

• Research

• Windows (4 years)

• PCI (2 years)

• Account Reconciliation

Languages

• Sign - Intermediate

Assessments

Customer focus & orientation — Highly Proficient

January 2021

Responding to customer situations with sensitivity

Full results: Highly Proficient

Sales skills — Highly Proficient

December 2020

Influencing and negotiating with customers

Full results: Highly Proficient

Supervisory skills: Motivating & assessing employees — Proficient

February 2020

Motivating others to achieve objectives and identifying improvements or corrective actions.

Full results: Proficient

Customer service fit — Proficient

January 2020

Measures the traits that are important for high-quality customer service.

Full results: Proficient

Retail customer service — Proficient

January 2021

Comprehending and responding to retail customer needs

Full results: Proficient

Work motivation — Highly Proficient

January 2021

Level of motivation and discipline applied toward work

Full results: Highly Proficient

Customer service — Proficient

June 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

July 2021

Responding to customer situations with sensitivity

Full results: Proficient

Management & leadership skills: Impact & influence — Proficient

August 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives

Full results: Proficient

Work motivation — Highly Proficient

January 2021

Level of motivation and discipline applied toward work

Full results: Highly Proficient

Data entry: Accuracy — Familiar

August 2021

Entering data quickly and accurately

Full results: Familiar

Data entry: Accuracy — Familiar

August 2021

Entering data quickly and accurately

Full results: Familiar

Work style: Professionalism — Proficient

December 2021

Tendency to be accountable, professional, open to feedback, and act with integrity at work

Full results: Proficient

Call center customer service — Proficient

June 2021

Demonstrating customer service skills in a call center setting

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

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