Service Representative Administrative Assistant
Resume:
EXPERIENCE
Administrative Assistant
June **** - November 2022 LifeStance Health, Lansing, MI
Call Center Customer Service Specialist
October 2020 - April 2022 Robert Half International, Lansing, MI
Unemployment Insurance Agency
Greeted visitors, answered and routed calls to foster positive office experiences.
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Received, reviewed, distributed mail and other information to office.
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Prepared memos, emails and other correspondence to foster internal and external communication.
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Resolved escalated complaints and answered questions regarding policies and procedures.
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Coordinated with service providers to facilitate on-site maintenance and repair work.
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Scheduled appointments and maintained calendars using calendar management software.
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Implemented and enforced corporate and departmental policies and service standards.
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Monitored office supply needs with consistent inventory checks and requisition approvals.
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Participated in ongoing training to enhance own job skills and knowledge.
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• Assisted with new hire orientation and employee training.
Improved call center functionality and service capacity by promptly resolving customer complaints.
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Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
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Recorded details of inquiries or complaints to maintain up-to- date records of customer interactions and transactions.
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Used job-related software and applications to complete contract forms, prepare change of address records or issue service discontinuance orders.
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Worked with upper management to facilitate appropriate changes and improve customer satisfaction.
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CONTACT
***************@*****.***
Mason, MI 48854
CAREER OBJECTIVE
Ambitious individual with strong
organizational and multitasking
skills, as well as an aptitude for
technology. Ready to apply
knowledge and skills to any
challenge.
STEPHANIE BLANCHARD
Client Service Representative
December 2019 - March 2020 Integrum Consulting LLC Externship Experience (90 Hours)
Day-Care Provider
September 2005 - March 2020 Ford Community &
Performing Arts Center, Dearborn, MI
Navigated multiple computer systems applications and utilized search tools to find information.
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Practice cases with coding trainer (Basic, intermediate, and Advanced Coding Cases)
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Determined charges for services requested and arranged for billing.
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Navigated multiple computer systems and applications and utilized search tools to find information.
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Reviewed records for completeness, accuracy and compliance with regulations.
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• Scanned health records into electronic formats.
Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into computer.
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• Posted medical insurance billings.
Identified, compiled, abstract and code patient data, using standard classification systems.
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• Monitored safety of children at all times to reduce risks. Diffused child arguments and performed light disciplinary actions to promote good behavior.
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Performed cleaning and housework tasks to keep living space organized and sanitary.
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Relieved child injuries and sickness by performing minor first aid and administering medicine.
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Modeled appropriate social behaviors and encouraged concern for others, helping develop interpersonal
relationships and communication skills.
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• Kept emergency contact records and bill payment. Developed trusting relationships with parents and adhered to adult instructions regarding child supervision.
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EDUCATION
Medical Billing And Coding
March 2020
The College Of Health Care Professions
High School Diploma
May 2018
America Academy High School
SKILLS
• Exceptional written and verbal communication skills
• Contact Center Software
• Microsoft Office
• Problem Resolution
• Mail Sorting
• Office Organization
• Office Supply Ordering
• Information Protection
• Opening and Closing Offices
• Appointment Confirmation
• Research and Analysis
CERTIFICATIONS
• (CPR) Cardiopulmonary Resuscitation
• (NRCCS) Nationally Registered Certified Coding Specialist
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