RESUME

RADHIKA BHASIN

Mob : 974-********

Email ID : adwas0@r.postjobfree.com

CAREER OBJECTIVE

To secure challenging work assignment as a learning professional in a growth oriented organization, to aspire for job satisfaction in a dynamic environment with a never say die attitude by making each step a learning experience.

ACADEMIC QUALIFICATION

B.Com(Regular Course) from Delhi University in 2011.

12th Passed from Delhi, C.B.S.E Board(Commerce) in 2008.

10th Passed from Delhi, C.B.S.E Board in 2006.

PROFESSIONAL QUALIFICATON

6 months Office Management course from NIIT.

Certified “Privilege Club Specialist” course from Qatar Airways.

Certified “Amadeus Reservation & Ticketing” course from Qatar Airways.

WORK EXPERIENCE

QATAR:

*Worked with Qatar Airways as Customer Service Representative in Privilege Club.

Duration: from 28th October 2021 till 1st December 2022

Key Responsibilities:

1)Working on Amadeus software in reservations/ticketing department.

2)Receiving around 70 calls per day with the best AHT in the team.

3)Regularly receiving customer delight emails for my service.

4) Working in a team of 15 people and reporting to Team leader.

5) W.E.F May, I have moved to the privilege club department non-voice

6) My KRA is taking actions on members profile, service request raised by them and resolving it within 48hours time frame .

*Worked with IAID Performing Arts Academy as a Client Relations Associate from June 17th 2021 till Oct’21.

Key Responsibilities: IAID Qatar

I was responsible for managing the new and existing clients by providing quality and timely customer service at all times

Keeping track of enquiries from various modes like emails, telephone and direct enquiries and maintaining the record of the same in the IAID Online system.

Providing information about various courses to the students and guiding them (via proper counselling) about the best course which will be suitable for them.

Updating the students about any kind of new happening and development in the courses so that the student is informed time to time about any kind of information relating to any new courses

Managing and accept payments via the IAID Online System for course fee/s, skills test, books &vouchers, examinations fee/s .etc

I was dealing with the students not only Qatar based but other International markets like Uk, Singapore, Malaysia, Germany, GCC, and many more

WORK EXPERIENCE

INDIA

Worked with Boltt sports technology as a Customer Specialist Manager from 26th August ’17 to 15th January’18 in Noida.

Worked With Swatch Group India Pvt. Ltd as Customer Relationship-Supervisor from 10th July2015 to 28- February’2017

Worked with Marina Homes as a Customer Relationship Executive from 27th December-14 To 20th June-15

Worked with Apple I World as a Customer Relationship Executive at Ansal Plaza from 7th april’12 to 15th june’14

JOB RESPONSBILITIES

Worked in technical support department and possess a good knowledge of I-phone, I-pads and I-pods repair.

Worked in frontend and supported store team in achieving daily sales targets by customer calling and regular follow ups on E-mails.

Worked in a sales driven environment and assured daily achievement of individual targets.

Managing high footfall during peak hours and assuring best service to all the customers.

Making weekly reports on excel and ppt. with a brief summary of products sold, best sellers, top performers and customer data.

Managing Reports Of Monthly Improvements In After Sale Service For Swatch Watches.

Working On Newsletters Of all over India & Headquarters ( Switzerland) of Swatch customers.

I was taking care of 6 Swatch stores also with the general customer queries, Watch replacements & Straps arrangement.

Maintaining organized reports of inventory for ensuring enough stock to maximize sales..

Keeping a check on security standards within the store to ensure safety of customers, colleagues and merchandise.

Home shopping and corporate orders for big events to ensure targets are achieved.

Ensuring timely and professional responses to all complaints, requests and queries received.

Research and compilation of answers for informational requests from customers.

Maintaining proper recording and scrutiny of the complaints received via excel.

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ATTRIBUTES

Eye for detail.

Team work and Multi-tasking.

People Management

PERSONAL PROFILE

Date of Birth : 8th March’1990

Marital Status : Married

Languages Known : English, Hindi

Nationality : Indian

QID : Under husband’s sponsorship

Covid Vaccination : Done(Moderna)

(RADHIKA OBEROI BHASIN)

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