Service Representative Entry Specialist
Resume:
SHATONNIAL MCCRAY
CUSTOMER SERVICE REPRESENTATIVE
912-***-**** **********@*****.*** Brunswick, Ga 31520 Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
career objective
experience
COVID-19 TESTER
Robert Half, Jacksonville, Florida
Feb 2022 - Present
Provided product information and
resolved concerns to assist customers.
•
Defined problems, collected data,
established facts and validated
conclusions.
•
Worked with coworkers to complete
tasks.
•
Obtained specimens, cultivated, isolated
and identifying microorganisms for
analysis.
•
DATA ENTRY SPECIALIST
Robert Half, Jacksonville, Florida
Jul 2021 - Jan 2022
Sorted data and proofed source
documents for accuracy prior to entry.
•
Stored completed documents in
assigned locations.
•
Located and corrected data entry errors
with thorough verification methods.
•
Compared data with source documents
and re-entered in verification format to
detect errors.
•
Selected and compiled required
supplies to complete work assignments.
•
Prioritized competing tasks to meet
high-volume targets.
•
Jan 2001
HIGH SCHOOL DIPLOMA
Irwin County Highschool,
Ocilla, Ga
education
Reviewed source documents to locate
and enter data in specific data fields.
•
Completed database updates to record
required information.
•
Demonstrated ability to manage
multiple tasks while remaining
adaptable and flexible.
•
Provided efficient and courteous service
to customers at all times.
•
Met deadlines while maintaining high-
quality deliverables.
•
CUSTOMER SERVICE REPRESENTATIVE
Radial Corp, Brunswick, Ga
Oct 2012 - May 2021
Managing large amounts of inbound
and outbound calls in a timely manner
•
Following communication “scripts” when
handling different topics
•
Identifying customers' needs, clarify
information, research every issue and
providing solutions and/or alternatives
•
CUSTOMER SERVICE REPRESENTATIVE
GSI Commerce, Brunswick, Ga
Sep 2008 - Sep 2012
Managing large amounts of inbound
and outbound calls in a timely manner
•
Following communication “scripts” when
handling different topics
•
Identifying customers' needs, clarify
information, research every issue and
providing solutions and/or alternatives
•
skills
• Proficient in cash management • Strong client relations
• POS systems expert • MS Windows proficient
• Quick learner • Exceptional communication skills
• Trusted key holder • Team Player
• Reliable Transportation • Team Leadership
• Positive Attitude • Attention to Detail
• Adaptability • Active Listening
languages
ENGLISH
Native
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